Cody Duncan Email & Phone Number

Fairfield, Me, Us

Bath, Maine, United States

Manage various and general HR operations using the Paylocity HRIS system. Create custom reports in Paylocity and Excel to comply with ACA filings, payroll, and business operations. Administer and support HRIS improvements, troubleshooting, and customization to streamline and improve business processes and operations. • Create and distribute a monthly newsletter to staff to improve communication across the organization. • Build custom dashboards in Excel and created the organizations first in-house total employee compensation statements using Canva.• Write advanced formulas in Excel utilizing multiple if statements, index/match, pivot tables, and other advanced functions to combine and utilize data from multiple custom reports built in Paylocity, leading to an improvement in efficiency for ACA filings and business operations.

Westbrook, Maine, United States

• Proactively identified areas of opportunity within the business to create actionable insights related to the newly developed omnichannel business analyst position such as skillset requirements, internal business processes, and team composition.• Managed and maintained change management strategies with stakeholders for implementation such as defining scope and scale of the project, providing transparency to stakeholders, providing ongoing consistent communication in various channels, providing training, providing opportunities for feedback from stakeholders, and monitoring metrics during and after implementation. • Utilized various methods to breakdown complex omnichannel processes and problems to deliver insights and recommendations related to projects and project management for omnichannel implementation, resulting in an increase in understanding among stakeholders. • Collaborated closely with a cross-functional team to bring new ideas to the omnichannel product and business processes, while remaining open to new and old ideas, to solve unique and challenging problems related to business resource constraints which resulted in the project finishing 2 quarters in advance of the original date.

• Designed, developed, and implemented reporting solutions using Excel, Tableau, and Workday to drive business decisions for security remediation efforts, leading to an overall increase in security compliance across the organization.• Collaborated closely within a cross-functional team to solve unique and challenging problems related to employee engagement by designing, implementing, and measuring an employee performance recognition program for security alert remediation. • Utilized strong analytical skills to breakdown complex datasets in Excel and Tableau with a focus on attention to detail and accuracy to deliver actionable insights and recommendations to key stakeholders on security remediation efforts.• Leveraged change management strategies with stakeholders for the ongoing security program initiative so that program requirements and related processes such as exception requests were clearly understood. • Proactively identified areas of opportunity within the business to create actionable insights related to communication of program goals using both SharePoint and Confluence.

Denver, Colorado

• Designed, developed, and implemented scalable reporting solutions in the form of a monthly comprehensive presentation that detailed customer and employee feedback, new product changes, performance of the product, and any organizational development. • Created and maintained reports using Salesforce to track product usage and customer support metrics as the product was continually rolled out in a high-growth startup environment.• Proactively identified areas of opportunity within the business and collaborated cross-functionally with support team leadership, product teams, and people teams to design and implement employee development opportunities. • Provided actionable insights based off analytics performed on customer support metrics such as case count and complexity in order to inform headcount management and planning for support of the product. • Analyzed complex datasets on customer feedback and product metrics with an attention to detail, accuracy, and confidentiality in order to drive actionable product outcomes that improved the customer and employee experience.

Denver, Colorado, United States

• Proactively identified areas of opportunity within the business to create actionable insights related to personal development opportunities by developing an internal Confluence wiki with product information and employment pathways in a high-growth startup environment. • Leveraged change management strategies for the new support team at the company to improve benefits management processes and made sure cross-functional employees understood new process changes. • Supported the company's headcount management and planning processes that helped the new product scale to growth based on case volume and customer count.• Multitasked in a fast-paced, cross-functional and collaborative environment between support, product, and people teams to support customers, develop the product, and help develop employment pathways.

Denver, Colorado

• Collaborated intensively with teams and customers to identify, understand, and resolve issues concerning payroll operations with small and medium businesses• Served as a PTO expert, providing solutions to various PTO-related matters, which saved the company approximately 150 tickets from being submitted to internal developers• Executed improvement strategies based on customer and coworker feedback to expedite internal processes and external product changes

Decorah, Iowa, United States

• Conducted a range of duties to support daily operations• Prepared new hire and office admin paperwork• Scheduled student workers throughout various departments, working with varying schedules • Instituted organizational policies for tardiness and absences through warning systems in order to improve employee attendance and address ongoing concerns• Assisted in managing marketing projects and events for Dining Services on campus • Collected and analyzed customer feedback with management and employees to continually create a positive customer experience

• Directed and provided guidance to student workers in general tasks throughout various work stations in Dining Services • Cleaned both dining area and food prep locations thoroughly after each meal to proper standards• Communicated needs, such as fresh food, new plates, and other resources, between chefs and student workers during stressful rush moments to facilitate ongoing operations• Directed coworkers within the dish room to clean and maintain the department

• Assisted customers to provide an excellent customer experience• Trained new hires• Directed coworkers on daily tasks and scheduled breaks• Monitored and maintained equipment within the arcade in order to maintain performance of arcade games• Deep cleaned the games and carpets within the arcade and laser tag arena

Master Of Science - Ms, Industrial And Organizational Psychology

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Football, Zeta Tau Psi fraternityPsychology Major and Biology Minor. 4 year Student Manager in Dining Services.