o Acting IT manager of major facility supporting 1500 employees, supervising and advising 24/7 IT team members.o Collaborate directly with senior operations and building management to maintain 99.9% production up time.o Lead Network Engineer supporting enterprise infrastructure for 2.4 million sq ft facility servicing over 8000 employees.o Mentor engineers and technicians facilitating core competencies, teamwork, and effectiveness.o Deploy and maintain high availability and secure layer 2 and 3 network infrastructure.o Manage and streamline large scale wireless infrastructure contributing to gapless connectivity for robotics devices and team members.o Provide project management for a $45M technology migration, maintaining milestones and stakeholder involvement.o Write and maintain policies, procedures, and knowledge base articles to facilitate highly repeatable and successful global processes.o Leverage proprietary automation platforms for network, Windows, and Linux devices to achieve fast and reliable add/change deployments.

o Consult and advise on technology improvements to maximize realized value and ROI.o Led technology updates, branding, and web presence for local small businesses saving 50% over competitors.o Build and maintain lightweight web pages for promoting business products and services.o Manage consulting services specializing in IT and business image design, implementation, and maintenance catering to local area businesses.o Plan, implement, and manage technology solutions for local small businesses.o Provide digital image enhancement and physical media design for use in marketing campaigns.

o Caregiving and child care for a family member in and out of hospitalization.o Assisted with estate care, maintenance, and management.o Maintained technical expertise via online resources and home-based “sandbox.”

o Led software, hardware, and medical device projects for both of Inova’s western hospitals as well as about 15 other medical sites.o Managed assessment and approval of software to comply with national drug and substance abuse regulatory requirements.o Implemented vision exam system allowing rehab center to service professional sports teams as a leader in brain injury recovery.o Coordinated and collaborated with IT technical teams to accomplish goals by maintaining focus on timelineo Identified and implemented process efficiency improvementso Revised and streamlined process documentation of vendor and IT review forms.

o Facilitated improved work load management, customer relations, procedural methods and enforcement through delegation, and collaboration with management staff.o Coached and advised engineers with individual workflows, interpersonal skills, and customer management.o Collaborated with development to identify and mitigate flaws, bugs, and /or deficiencies in the product.o Provided customers with unrivaled support through investigation of issues, including troubleshooting their own networking, hardware and software environments.o Maintained customer satisfaction rate of 96%, and NPS score 90%. o Engineer process and efficiency coaching reduced overall active trouble ticket backlog by 80%.o SLA success rates increased from 77% to 95%, overall, and from 65% to 97% for severity 1 tickets.o Senior escalation point for Dell Software Group’s backup and disaster recovery products.

o Configure switches, firewalls and routers to enable network security and communication to Internet resources.o Design, implement and maintain MS Exchange servers, Active Directory, and virtual server environments.o Implement and maintain enterprise antivirus and disaster recovery solutionso Lead systems engineer for national IT consulting company, supporting hundreds of small to medium sized businesses.o Provide mentoring and guidance to other engineers and training with manager to take on supervisory duties.

o Analyzed, planned and implemented virtualization conversion to reduce cost of resource waste by 75%.o Implemented strategic disaster recovery solution to drastically improve resilience against potential loss by as much as much as 80 %.o Manage cost, billing, inventory and purchasing of computers, servers and networking equipment for large Northern Virginia government contractor, supporting 170 users, over 250 computers, and 21 servers.o Develop and implement policies and procedures for corporate information systems, including passwords, appropriate internet and equipment use.o Coordinate with managers to discuss system requirements, specifications, costs and timeline and make recommendations about purchase of technology resources.o Control IT budgets, expenditures, and equipment/software inventory.o Troubleshoot hardware, software and network operating systemo Managed network security through the use of features of firewalls, antivirus and content filters.

o Promoted to Senior Network Engineer within first year of employment.o Primary Network engineer for fast growing Northern Virginia IT Services firm, supporting more than 100 local area companies.o Design, configure, implement, and manage small to medium sized Windows-based domains, with focus on property management companies and healthcare practices.o Install and configure switches, firewalls and routers to enable network security and communication to Internet resources..o Design, implement and maintain Active Directory, MS Exchange servers, Windows servers and virtual servers.o Responsible for proper configuration of enterprise antivirus and disaster recovery solutions

o Lead MS Exchange 5.5 Administrator for $7 Billion NMCI contract at Headquarters Marine Corp for The Pentagon and Arlington Navy Annex, supporting over 2500 users, 40 servers and 1700 workstations.o Responsible for proper configuration and maintenance of E-Mail accounts, roaming profiles, file servers, print servers, and Outlook Web Access.o Ensure network virus protection using Symantec Antivirus.o Provide disaster recovery by administering Veritas Backup Exec.o Maintain five DHCP servers supporting 20 address scopes reflecting numerous IP subnets.o Ensure all updates and security releases are kept up to date on all servers.

o Plan, integrate, and manage Windows based Local Area Network (Active Directory) and network security fora $300 Million TSA recruitment contract.

o Design, integrate, maintain, and manage Windows network systems.

o Administer $3.6 million mobile communication package and permanent network systemso Identified and removed antiquated data control processor circuits, saving $24,000 annually.