Bryan Cole Email & Phone Number

Los Angeles, California, United States

o Drive a 10% year-over-year increase in membership, overseeing and servicing a base of 680+ members from all sectors of the business community, from startups and non-profits to large corporationso Ensure an 85% member retention rate through targeted outreach, engagement initiatives, and personalized member experienceso Provide support and manage guest list for all Walk of Fame ceremonieso Increase event attendance by 15% and member engagement by 20% through innovative programming, strategic partnerships, and tailored communicationo Spearhead content creation and newsletter copy, ensuring a consistent brand voice and achieving a 30% engagement rate on social platforms, 40%+ email open rate, with an automation focus as well as increasing the Chamber’s audience by 25% across subscriber list and digital channelso Lead the creation of 5+ member programs annually, enhancing value through educational, networking, and leadership opportunities with a goal of impacting members’ bottom lines, increasing foot traffic, and collaborationo Implement a robust analytics and reporting framework to track membership growth, event attendance and conversion, and marketing campaign performance, ensuring data-driven decisions that improve program outcomes

Los Angeles, Ca

o Created an Operations and Human Resources department for a start-up, articulating and refining processes and systems utilized for 300% growth of a cross-functional team within 1 year, as well as increasing overall operational efficiency metrics by 15+% (including inventory turnover and reduced costs)o Clarified roles and responsibilities (R&Rs) for all positions and standardized review process and compliance training across all departments with 100% adoption (both on-site and remote), equating to a 90+% staff retention rateo Improved CRM cutting customer response time by 25%, order fulfillment time by 20%, achieving a perfect order rate of 98%, and increasing purchase order closure by 40% (from hospitals) o Wildly successfully planned, marketed, managed, and executed an international learning retreat for 315 Labor & Delivery (L&D) nurses in Akumal, Mexico with 10+ vendors under a $1.5M budgeto Co-led the ideation, development, and launch of an app to aid L&D nurses bedside

Fayetteville, Arkansas, United States

o Led statewide implementation of 200+ Community Health Workers (CHWs) program, improving healthcare access and education in every county, with the aim to increase vaccination rates by 15% for underserved and at-risk populationso Established norms, metrics, and collaboratively created a statewide curriculum training 50+ statewide CHW supervisors, elevating the role of CHWs as foundational to culturally appropriate and successful public health initiatives, as recognized by the state

Quito, Ecuador

o Led high-impact study abroad program, increasing enrollment by 300% over 6 years, achieving accreditation after 2, and sealing MOUs with 30+ colleges and universities through strategic 25+ recruiting trips across North Americao Supported, coached, and managed a team of 10 staff, 12 faculty, and 100+ program partners, within a $1.2M operational budget, increasing local businesses offering internships and homestay family partners by 20% YoY, and achieving internship and homestay family retention rates of 90%o Consistently measured a 95% student satisfaction rate across all programs (semester, summer, and study tours), statistically significant change in student openness to diversity (pre and posttest), and developed a Spanish immersion program, boosting language proficiency scores by an average of 35%o Implemented rapid response protocols for crisis and student safety incidents, conducted 10 crisis simulations annually, improving staff readiness scores by 40%, and achieved 0 legal or insurance claims through effective risk mitigationo In teaching 3 college-level courses, maintained 100% student passing and retention rate across all courses, achieved 15% improvement in overall course evaluations, and integrated 40+ local guest speakers, enhancing real-world application of course material

Siloam Springs, Ar

o Proactively built community for 120+ upperclassmen residents, alongside 6 Resident Assistants (RAs), resulting in a 15% reduction of policy violations and 100% completion rate of monthly safety inspections and health checkso Celebrated a 95% conflict resolution success rate, handling 40+ mediation cases per semestero Coordinated the off-campus application process for 100+ upperclassmen students and the housing process for 1000+ residents; maintained 97% occupancy rate, exceeding university target by 3%o Marketed and promoted campus-wide educational events and programs on a limited budget, resulting in a 30% increase in student knowledge of campus resources and a 15% increase in student participation in wellness programs and university counseling services

Quito, Ecuador

o Directed a Student Life staff of 5 and optimized internship placements for 25+ students per semester, achieving a 95% match rate between student majors and internship placements o Administered a new homestay vetting process, improving cultural fit scores by 25% and reducing placement-related issues by 40%o Improved student learning outcome rates from 75% to 92% across 8 key metrics, through 12 student activities aimed at experiential learning and cultural openness

Doctor Of Education - Edd, Organizational Change And Leadership

Finalist in USC’s Dissertation in Practice of the Year Award: "The Impact of Study Abroad on Student Openness to Diversity: An Evaluation.

Master Of Science (M.S.), Higher Education Leadership

Master's Thesis: "LGBTQ+ Student Success on Faith-Based Campuses" (Education Program Development)

Bachelor Of Science (B.S.), Business Administration And Management, General

Finalist in the Arkansas Governor’s Cup Business Plan Competition; Awards: Runner-up Mr. JBU, Leadership Scholarship, Character Award.