Tamara Dunham Email & Phone Number

Fair Oaks

Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) and providing specified diagnostic results to members. Responsible to collaborate with on-site physicians, on-call physicians, HCT, pharmacists, and/or Nurse Practitioner as necessary to facilitate member care.Receives and processes telephone calls from Health Plan members requiring medical advice or general information by: Assesses the patient's problem utilizing… Show more Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) and providing specified diagnostic results to members. Responsible to collaborate with on-site physicians, on-call physicians, HCT, pharmacists, and/or Nurse Practitioner as necessary to facilitate member care.Receives and processes telephone calls from Health Plan members requiring medical advice or general information by: Assesses the patient's problem utilizing established protocols and interaction with provider on-site or on-call; makes appropriate recommendations to include advice, appointments per protocol, or direction from physician; appropriately documents calls received with adherence to inter-regional documentation; acts as an extension of the health care team to meet member needs. Show less

Alexandria, Va

Provides knowledgeable and caring clinical practice and care coordination through an understanding of patient, family, nurse and healthcare delivery team. Consistently provides safe, therapeutic care in a holistic and systematic way. Incorporates differences into the provision of care. All patient care and interactions are patient and family centered. Integrates knowledge, skills, and experiences to meet the needs of patients and families throughout the continuum to include patient and family… Show more Provides knowledgeable and caring clinical practice and care coordination through an understanding of patient, family, nurse and healthcare delivery team. Consistently provides safe, therapeutic care in a holistic and systematic way. Incorporates differences into the provision of care. All patient care and interactions are patient and family centered. Integrates knowledge, skills, and experiences to meet the needs of patients and families throughout the continuum to include patient and family education. Communicates effectively and works cooperatively with others. Has respect for and understanding of other clinical disciplines. Uses an integrated approach toward patient outcomes. Ensures improvements in practice settings by assuming responsibility for self-development in life-long learning. Provides direction and guidance to others regarding practice; serves as a resource, preceptor, and mentor. Conducts audits of patient charts to ensure completeness and works as pain resource audit nurse. Show less

Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.Reviewed maintained, and monitored the use of the EpicCare EMR software system. Provided Tier- 1 level support for the EpicCare EMR system. Provided on-hands or scheduled EpicCare training to physicians and nurses to help them with decision support, order sets, reports and… Show more Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.Reviewed maintained, and monitored the use of the EpicCare EMR software system. Provided Tier- 1 level support for the EpicCare EMR system. Provided on-hands or scheduled EpicCare training to physicians and nurses to help them with decision support, order sets, reports and documentation. Ensured all users have appropriate level of access and are adequately trained to help them be more productive by simplifying the patient- facing elements of care with the use of this new tool. Show less

Tysons Corner Va

Supported health sector client organizations to establish a solid curriculum through curriculum analysis, instructional design and development, and implementation. Applied ADDIE methodology to the full life cycle of course development within an established process, from developing a course needs assessment to course designs to implementation and evaluation. Designed and developed performance support solutions, including online help and job aids. Worked closely with clients and subject matter… Show more Supported health sector client organizations to establish a solid curriculum through curriculum analysis, instructional design and development, and implementation. Applied ADDIE methodology to the full life cycle of course development within an established process, from developing a course needs assessment to course designs to implementation and evaluation. Designed and developed performance support solutions, including online help and job aids. Worked closely with clients and subject matter experts to develop training strategies and solutions. Worked closely with team members, including project managers, programmers, graphics artists, and editors.Worked with team to create a work force analysis by understanding the clients line of business, collect and analyzing workforce supply along with workload demand, analyzed gaps and risks, and worked to offer client solutions. Gathered training needs data by conducting several interviews and focus groups with the client staff, identified gaps and prioritized training needs. Show less

Fairfax, Va

Successfully administered Fred Factor and Integrity Selling for Service Professional soft skill training courses. Coach and mentor for credit union managers. Developed and delivered online, ILT and on-the-job learning opportunities for frontline, back office and management staff members to promote internal member service, career development, optimal job performance, staff retention, and succession planning. Designed credit union assessments using Articulate Software. Created exercises, skill… Show more Successfully administered Fred Factor and Integrity Selling for Service Professional soft skill training courses. Coach and mentor for credit union managers. Developed and delivered online, ILT and on-the-job learning opportunities for frontline, back office and management staff members to promote internal member service, career development, optimal job performance, staff retention, and succession planning. Designed credit union assessments using Articulate Software. Created exercises, skill practices, handouts, and other materials for training classes. Developed job-specific career paths and career development plans for specified positions. Conducted needs analysis based on feed back from department and member surveys. Uploaded and monitored course content using BAI’s Learning Management System with respect to synchronous and asynchronous training courses. Developed and delivered technical training to support new credit union products, services and software initiatives, including development and communication of related procedures and instructions to all aspects training. Created training evaluations tailored to individual training programs that effectively measured what training participants learned.Regularly assessed credit union training and staff development needs with input from management, staff and other appropriate sources, identified learning opportunities, defined training objectives and developed an annual training plan that effectively met staff development needs and ensured credit union compliance with applicable laws and regulations. Supported frontline and back office staff by troubleshooting technical and procedural issues. Maintained and operated technological and audio-visual equipment needed to support training, including computer based training software, PCs, online training access, cameras, projectors, video players and microphones. Created and maintained the training and call center departments SharePoint sites. Show less

Alexandria, Va

Trained varies employees and courses on all aspects of the credit union’s policies and procedures. Responsible for testing, training, documentation and implementation of Teller Advantage and Lender Advantage releases. Performed branch audits. Maintained training department website using HTML. Decisioned and disbursed loans as a loan officer. Processed teller and MSR transactions.

Graduate Certificate In Elearning, Instructional Design And Technology

The e-Learning Graduate Certificate Program (15 credits) provides specialized knowledge in instructional design and e-Learning practices.

Bachelor'S Degree, Registered Nursing/Registered Nurse

Associate'S Degree, General Studies