Cole Massey Email & Phone Number

Plano, Tx, Us

BackBox- Solution that automates Network Configuration Management, Network/Security Vulnerability Management, and Network Operations tasks.--- • Serve as an advocate and strategic partner for BackBox customers to help meet their current and future business objectives• Drive technical adoption of BackBox task automations, compliance assurance and remediation, and vulnerability protection features and capabilities• Increase B2B customer retention, reduce churn, and expand accounts by establishing rapport, improving account health, and identifying upsell opportunities• Responsible for small to enterprise level corporations in NA/LATAM• Onboard customers with white glove service• Highly involved in Sales Ops (Salesforce) initiatives; designing sales/purchasing workflows from A-Z• Process orders, ensure all renewal opportunities exist, and monitor data accuracy in orders and opportunities

Frisco Tx

Consistent Top Performer Nationally-• Sales Associate (PC) of the year award winner- 2021 (Global)• #1 in the nation in sales- (Most Recent: Feb 2021)• Hold the national record for highest sales in one month at $262,000 (July 2020)• Hold the national record for pay period at $166,000 (Oct 2021)• Work effectively on a Self-Managed team• Trained several salespeople, one to become the top performer nationally

Frisco, Texas

JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes.Customer Success Manager-• Responsible for the highest grossing region and their portfolio of products (Mid-Atlantic + NY)- Onboarding: Worked with customer, alongside our Compliance Team, to create a retailer/distributor account on our D2R Portal, and assisted in placing customer’s first order.- Retention: Monitored the frequency of orders and total expenditure of assigned accounts based on order history to ensure consistent revenue flow.- Expansion: Increased revenue by upselling quantities and number of SKUs purchased.Project Manager-• Led Returns Project: Transformed a very tedious/manual Returns process into an automated Salesforce function• Sales Enablement/Training Liaison- Created training materials for onboarding CSMs and newly adopted processes/platforms• Trained new-hire field reps in collaboration processes between field reps and CSMs and customer onboarding• Led accounting cleanup project for D2R sector within ERP• Facilitated projects between Product Engineering and Customer Ops/Sales• Formalized and automated onboarding process for B2B customers(Experience in: Jira, Salesforce, Slack, Salesloft, Showpad, Acumatica, Avalara, Google Suites and Microsoft Office)

Dallas/Austin, Texas Area

Apartment Real EstateUltimately guiding clients to find their perfect home within budget concerning their wants/need-Developing and executing creative marketing techniques to gain clients-Advertising and marketing to apartment communities, Craigslist, Facebook and Instagram

Austin, Texas Area

Apartment Real EstateUltimately guide clients to find their perfect home within budget concerning their wants/needs-#1 in sales during first full month of employment-Utilized Social Media Marketing to attract targeted clients

Dallas/Fort Worth Area

A member of Lincoln's strenuous 12 month fast-track management program to learn the responsibilities and requirements of the following:Leasing and Marketing Professional (sales and customer service)-Recognized for leasing abilities-Top performer at every property worked at-Utilized and transferred to save 3 failing properties-Consistent positive customer service feedback Leasing Manager (auditing)-Established enhanced attention to detail-Developed and implemented creative marketing techniques to increase traffic Assistant Manager (training and bookkeeping),-Lead a previously unmotivated team to reach a long-shot year's end goal-Trained several new agents to become top performers-Managed account ledgers-Responsible for paying invoices for a 1,000+ unit property-Coordinated with vendors for renovations-Gained experience working with property owners during a $5,000,000 renovation projectProperty Manager (GM)-Sought after the best interest of the owners and residents of the properties

Texas Tech University

As a SpotifyU Campus Influencer, was responsible for driving awareness, engagement, and excitement for Spotify within the Texas Tech community through strategic partnerships, sponsored events, and word-of-mouth.

Bachelor’S Degree, Marketing

Activities and Societies: Founder/President of Tech Men's Club Volleyball

Bachelor'S Degree, Management