Guided operational activities for customer success and account management by leading cross-functional teams. Managed the full customer lifecycle by serving as primary point of contact, facilitating requests and offering efficient triage. Advocated for customers while maintaining brand integrity and ensuring high service standards. Nurtured client relationships through active participation in customer meetings to foster trust and rapport. Contributed to revenue growth and market expansion by identifying opportunities to cross-sell or up-sell.

Experienced Business Development Specialist with demonstrated success working in technology, most recently in the security and compliance industry. Skilled in Sales, Management, Web Applications and Business Development.

Supported sales initiatives during a critical growth phase, pioneering discovery of new opportunities with innovative marketing organizations. Enhanced brand credibility and streamlined sales processes. Collaborated to pinpoint and generate leads from new target accounts, overcoming objections and accelerating sales growth. Utilized sales technology stack for efficiency and valuable customer insights.

Identified lucrative opportunities and acquired clients through extensive research for a hospitality-centered digital marketing company. Collaborated with the marketing team to maximize profitability and improve SEO strategies

Directed the daily operations of marketing technology, reporting to the CEO on strategic endeavors and ensuring alignment with corporate goals. Collaborated with the VP of Sales and Marketing to oversee annual marketing projects and synchronize business objectives.

Resolved account receivable discrepancies and streamlined customer payments to maximize revenue collection. Played a pivotal role in spearheading process improvement projects aimed at enhancing departmental efficiencies. Outperformed cash flow targets, consistently exceeding management expectations.