- Coach teams on lean agile practices and principles- Train teams on the appropriate agile methodology based on team setup and process (Scrum, Kanban, SAFe, etc.)- Develop content for agile workshops - Facilitate agile workshops- Established Agile Community of Practice and co-hosts sessions bi-weekly - Contribute to creating and executing the agile transformation strategy including:Work managementToolingTrainingCoachingMetrics

- Manage and optimize the flow of value through the ART- Establish and communicate the annual calendars for Iterations and Program Increments (PIs)- Facilitate PI Planning readiness by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre and Post PI Planning meetings- Lead and facilitate the PI planning event- Summarize Team PI Objectives into Program PI Objectives and publish them for visibility and transparency- Assist tracking the execution of features- Facilitate periodic synchronization meetings, including the ART sync at the Program Level- Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets- Help manage risks and dependencies- Escalate and track impediments- Provide input on resourcing to address critical bottlenecks- Work with Product Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment- Facilitate System Demos - Drive relentless improvement via Inspect and Adapt workshops

- Facilitate the team’s progress toward team goals- Lead team efforts in relentless improvement- Facilitate team meetings/ceremonies- Help to remove impediments- Represent the team at dependent team ceremonies- Protect the team from scope creep

- Metadata Management- Data Quality Management- Data Governance

Goal: To create a customized, agile-focused methodology and process documentation for the ISS Development team Value: This project will establish clear, consistent standards and practices for each step in the software development life cycleMy Contribution:• Followed an agile methodology to create user stories and track progress on project deliverables• Engaged with key business stakeholders to document internal processes and recommend efficiency solutions• Developed a suite of project management tools and standards based on industry best practices

Goal: To develop and implement a DQM process for the Operational Data Storage databaseValue: This process will instill confidence in the business users that the data landed is accurate, valid, and complete My Contribution:• Developed DQM Framework and Road Map documentation with team in order to outline process and set goals• Designed data flow diagrams to show visualization of the DQM process• Created reports to summarize verification of data files within the ODS database

Goal: To develop a method of converting Microsoft DTS packages to the Pentaho Data Integration environmentValue: By developing this process, legacy systems are replaced by more efficient systems to drive down costs and increase productivityMy Contribution:• Worked with other developers, designers and architects to make sure the configuration and components met application requirements and performance goals

Goal: To increase the potential success of underperforming studentsValue: By tutoring students, they are better equipped to excel in the classroomMy Contribution:• Provided tutoring to students from developmental math to business calculus

Goal: To provide visibility and controls needed to manage the Enterprise Data Services metadataValue: The data gathered is mapped into Informatica Metadata Manager for use by partners to capture, search, browse, and understand the Enterprise Data Services metadataMy Contribution:• Formatted metadata files to import into Metadata Manager to create data lineage• Created and updated business glossaries within Metadata Manager

Goal: To create a training program that will enable employees to perform at a high level to satisfy customer needsValue: A well-developed training program will further advance employee performance, increasing customer retention and resulting revenueMy Contribution: • Developed and implemented new hire training program• Responsible for monitoring, mentoring and coaching quality team• Created schedules based off of forecasting for all new hire employees• Supervised a floor of approximately 30 agents

Goal: To train employees on all policies, processes and proceduresValue: By training employees, standardization and quality will be enhanced throughout the organization• Responsible for training all new hires and monitoring their training success• Ensured all training materials were updated and changes were communicated• Supervised a floor of 10-20 agents

Goal: To protect businesses from potential fraud and loss Value: By following procedure, safeguarded consumers from unwarranted or unlawful use of their checking account informationMy Contribution:• Answered inbound calls from point of sale merchant customers for check and card authorizations• Contacted financial institutions when necessary to complete authorizations• Escalated more complex issues to Supervisor/Manager as necessary