Served as both Project Manager & Change Manager for a global telecommunications client’s corporate & B2B initiatives•Consulted technology engagements to develop process improvements driven by automation & AI innovative solutions•Monitored backlog of all service requests related to four separate teams B2B client tickets & provided weekly status update reports for client•Analyzed day-over-day progress for customer service tickets across four teams to access average resolution time•Data Management (MDM) and Business process optimization. Created End-to-End (E2E) As-Is and To-Be process maps for a as well as created and ensured documentation was maintained (training, deployment, data collection and analysis, user success criteria, forms)•Worked to develop improved self-service portal for client corporate customers as part of security Modernization initiative •Developed and implemented corporate SharePoint communications hubs for: Data, AI & Cloud (DAIC) Council & Governance by Design (including UX feedback and updates requested by client); began creation of Data Minimization hub•Drafted, reviewed and oversaw the company wide distribution of critical notifications and updates

Full time MBA Student at Cox School of Business concentrating in Business Analytics and Supply Chain & Operations Management.

• Provided daily operational accounting support for over 50 hotels while managing budgets of 20 corporate departments.• Executed company-wide initiative improving forecast accuracy for 60+ corporate programs rebilled among 51 hotels• Analyzed three monthly statements, recorded intercompany journal entries and reconciled payment applications for six corporate-owned revenue entities separate of hotels• Supervised Accounts Receivable rebilling in excess of $1.5 million for 3 additional hotels currently in development• Analyzed historical data to finalize budget in excess of $35 million under direct supervision of executive leadership• Retained during COVID-19 pandemic; one of only 6% of company-wide employees retained

• Provided daily operational accounting support for over 50 hotels in addition to preparing, reviewing and uploading journal entries.• Acted as one of four-person team responsible for General Accounting functions supporting entire Omni Hotels& & Resorts portfolio comprising of 51 hotels across three countries achieving combined revenues of $2.2 billion• Reconciled 82 corporate balance sheet accounts each month to ensure GAAP compliance• Administered and settled corporate loyalty program transactions for 51 hotels ($3.9 million from 50,000 transactions)• Led department directors and VP executives across ten corporate sectors to review monthly financial performance, maintain accurate reporting, adhere to budget and research overhead variances• Developed and implemented cost-saving method to replace prior process of journal entry submissions, increasing efficiency by 25%

• Sole individual in control of daily oversight of successful financial operations for a 215 room hotel • Oversaw hotel achievement of $12.5 million dollars during the 2016 fiscal year • Supervised daily and monthly hotel Accounts Receivable & Accounts Payable operations; ensured financial accuracy • Evaluated financial activities and adjusted forecasts to account for business level fluctuations • Orchestrated achievement of passing two annual hotel financial audits • Established, administered, and oversaw monthly budgets for six separate departments totaling $60 thousand • Created and implemented single, universal hotel-wide expense tracking and reconciliation process for six departments• Assembled and submitted corporate month end balance sheet and income statement reports accurately and timely

• Responsible for daily oversight of financial collection and reconciliation for a 622 room hotel • Prepared and collected banquet revenues totaling over $750,000 with complete accuracy • Led record retention and revenue collection teams responsible for three successful, complete financial audits • Increased hotel Event Satisfaction Survey scores for Overall Billing Satisfaction by 8.2% and Timely & Accurate Billing by 10.2% during a one year period • Selected as Manager of the Quarter nominee for three quarters due to personal performance and teamwork skills • Organized and securely stored over 500 individual Credit Card Authorization forms for hotel guests and group events• Created and assessed month end current and aging liability accounts for corporate reporting on an average of 45 accounts

• Oversaw profitable and successful daily operations of two separate and distinct hotel properties with a combined 453 rooms• Responsible for the leadership, mentorship, functional performance and professional development of more than 20 employees across 4 separate functional departmental areas• Accounted flawlessly for annual gross sales totaling over $33,000,000.00 over four years

• Led, trained, and evaluated more than 15 new associates while serving as mentor during the onboarding of new employees• Responsible for financial loss prevention through the settlement of delinquent accounts, declined credit card transactions and credit limit issues valued at $10,000• Served as client-facing specialist with high-net worth individuals and sensitive client matters in which tact, discretion, and high-level communication and conflict resolution were required• Responsible for successful employment of a 7-10 sized team to meet the requirements of the property’s operations on a daily basis