Providing mass participation events and their affiliated partners with quality products, knowledge and advice to assist with growth, longevity and financial health. Offering online and onsite help where and when needed.

- Served as an Adidas Running Expert, connecting with the running community and offering expert advice to customers. - Lead the Adidas Runners Saturday Running Club, where I provide on-site support to participants, facilitating an inclusive and engaging experience for all involved.- Bridged both retail leadership and community engagement, enabling me to create a dynamic and customer-centric environment- Team Leader at the flagship Adidas store on Oxford Street.- Drove performance and engagement of the sales team.- Ensured the smooth operation of the sales floor.- Delivered exceptional customer experiences.

- Delivered consistent support to valued stakeholders and clients throughout their onboarding and as active users of the products. - Managed each account with a focus on building customer loyalty and nurturing enduring partnerships. - Acted as the crucial link between clients and internal departments, providing in-depth product expertise and training. - Supervised and attended to clients' daily goals, ensuring their contentment and success. - Travelled to and offered onsite support for events and conferences across North America and UK.

- Contributed to the expansion of Race Roster's client base and revenue. Helped expand & create the company's internal departments.- Strategically positioned the versatile platform for the benefit of numerous event organisers.- Role included cold calls, face to face & telephone meetings, KPI and daily targets, account & project management.

- Established and directed Reach the Beach Road Races, encompassing a 5K road race & kids fun run. - Oversaw multiple editions of the event with continuous growth.

- Served as an Ambassador for FCRR, actively promoting this exceptional London event and its rich traditions. Lead running groups to promote the race- My involvement began with participating in the Forest City Road Race (5K) in 2000, and continued into 2023.

- Contributed to the aspirations of runners by coaching and educating them through 12-week clinics.- Enabled athletes to successfully train for and complete 5K or 10K events.

- Delivered customer service to clients on their quest for a healthy lifestyle.- Equipped them with fitness equipment and guidance tailored to their individual goals.- Warehouse shipping and receiving and store merchandising. Stock checks and audits- Opening and closing store duties (keyholder)

- Worked in close partnership with clients to provide support and guidance in their pursuit of lifestyle goals.- Provided personal training & consulting, member inductions & reviews and health checks.- Assisted in managing facility operations, which encompassed pool maintenance, bartending, and overall building maintenance.

- Our mission was to enhance our clients' overall fitness, whether for general wellness or sports-specific goals, through personalised instruction. - Dedicated to integrating their passion into a healthier, more active lifestyle.- Offered Personal training, fitness consulting and health and wellbeing advice.

- Managed operations at three different Running Room locations in Ottawa and London, Canada.- Responsible for annual revenues ranging from $500,000 to $1,300,000. - Supervised up to 25 team members, including recruiting and onboarding new staff and clinic instructors, and maintaining effective communication with the Home Office.- Assisted with event operations and production in pre, during and post event roles.- Coordinated store operations and visual merchandising, merchandise procurement and fulfilment, and orchestrating event setups and conference participation.

- Commenced as a secondary school student with a co-op placement, advancing to a full-time position as a trainer and facility supervisor.- Responsibilities encompassed client training, overseeing opening and closing procedures (key holder), driving membership sales, managing cash transactions, and handling day-to-day club operations.