Colin James

Colin James Email and Phone Number

Principal Software Engineer at Optum Insight @ Optum
eden prairie, minnesota, united states
Colin James's Location
Gambrills, Maryland, United States, United States
Colin James's Contact Details

Colin James work email

Colin James personal email

n/a
About Colin James

Colin James is a Principal Software Engineer at Optum Insight at Optum. He possess expertise in perl, sdlc, data center, disaster recovery, enterprise architecture and 14 more skills. Colleagues describe him as "Colin is a great Customer Support and IT professional. He has the background and understanding of complex IT systems and a do-whatever-it-takes attitude toward the customers. I have often seen Colin go above and beyond the expected, staying on task until the problem was solved. It is this dedication to his customers and team with a hands-on ability to solve problems that makes Colin a superb asset to any IT organization." and "Colin is a great manager to work for. He always to took care the clients as well as those he managed. He has great technical skills as well as management skills."

Colin James's Current Company Details
Optum

Optum

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Principal Software Engineer at Optum Insight
eden prairie, minnesota, united states
Website:
optum.com
Employees:
25083
Colin James Work Experience Details
  • Optum
    Principal Software Engineer
    Optum May 1998 - Present
    Staffed and managed Technical Support Resources in Systems Deployment department and call services for this turnkey provider of software and Business Process Outsourcing services for high-volume paper and eTransaction processing. Documented and standardized customer service work procedures.Developed and managed a customer service metrics program providing critical feedback resulting in measurable efficiencies within the operations and service departments, as well as improvements in product reliability.Established contract and negotiated the business relationship for external field service repair organization.Achieved consistent customer satisfaction ratings above 97% in Technical Support.Accomplished 42% decrease in service call backlog within 3 months of a 15 month plan.Provide leadership, coaching and mentoring to staff members.Responsible for the employment, promotion, counseling and discipline of assigned employees.Acted as liaison to international business partners & vendors.
  • Emdeon Is Now Change Healthcare
    Sr. System Eng.
    Emdeon Is Now Change Healthcare May 1998 - Present
    • Troubleshooting and problem source identification for a variety of hardware configurations, operating systems, networks, databases, and 3rd party software products.• Sybase Adaptive Server Enterprise administration for version 15.x, 12.x, 11.x & 10.x• Sybase SQL Anywhere administration for 10.x, 8.x & 5.x• Unix Administration for IBM AIX utilizing the IBM RS/6000 platform (primarily SMP hosts).• Windows 2003 and 2008 Server Administration.• Transform ™ system design, configuration, implementation, administration, troubleshooting, customization, performance and tuning, on-site installation, and support engineering.• SQL programming for modification and maintenance of existing / new database objects, including stored procedures, views, triggers, tables, indexes, primary keys.• Technical Support, both on-site and remote, for key clients and internal staff via telephone, internet / intranet, various VPNs, PC Anywhere, IBM Netfinity Director, dial-up networking, VNC, MS Terminal Services and SecureCRT.• Korn shell and some perl scripting for system maintenance, system monitoring, system analysis, database maintenance, administrative functions, and customer specific (custom) code.• Delivering Transform System Administration training and instruction to internal staff in a class room and / or a mentoring environment.
  • Dakota Imaging,Inc
    Manager, Technical Support
    Dakota Imaging,Inc May 1998 - Present
  • Aspen Systems Corporation
    Technical Supervisor
    Aspen Systems Corporation Jan 1996 - May 1998
    .
  • Aspen Corp
    Imaging Support Eng.
    Aspen Corp 1996 - 1998

Colin James Skills

Perl Sdlc Data Center Disaster Recovery Enterprise Architecture Unix Aix Vmware Integration Sql Linux Virtualization Software Development Databases Software Documentation System Administration Requirements Analysis Troubleshooting Microsoft Sql Server

Colin James Education Details

  • The Association Of Computer Professionals
    The Association Of Computer Professionals
    System Analysis & Design
  • The Association Of Computer Professionals
    The Association Of Computer Professionals
    Software Methodology
  • Chaguanas Senior
    Chaguanas Senior
    Electronics

Frequently Asked Questions about Colin James

What company does Colin James work for?

Colin James works for Optum

What is Colin James's role at the current company?

Colin James's current role is Principal Software Engineer at Optum Insight.

What is Colin James's email address?

Colin James's email address is cj****@****are.com

What is Colin James's direct phone number?

Colin James's direct phone number is +161593*****

What schools did Colin James attend?

Colin James attended The Association Of Computer Professionals, The Association Of Computer Professionals, Chaguanas Senior.

What skills is Colin James known for?

Colin James has skills like Perl, Sdlc, Data Center, Disaster Recovery, Enterprise Architecture, Unix, Aix, Vmware, Integration, Sql, Linux, Virtualization.

Who are Colin James's colleagues?

Colin James's colleagues are Samjuktha Yarramsetti, Sandesha Bhat, Ronay Wills, Jocelyn Fountain, Preeti Khandelwal, Jaya Suri, Joanna Gracia Lamorena.

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