I am an experienced Executive and Business Coach specializing in supporting managers, executives, and professionals as they strive to be successful and fulfilled in both their career and personal life. Encouraging and challenging others to be the very best they can be is both my talent and lifework.Throughout my career as a leader, working for transportation and logistics service providers, I have championed people to chase down their wildest goals and ambitions and remove barriers that limit their success. I have been coaching in one form or another for most of my 20-year career. I am fiercely invested in my clients’ forward momentum. I partner with them to uncover their authentic leadership style and learn to inspire others. I help leaders define meaningful visions for themselves and their teams, grounded in self-awareness and core values, with tangible action plans and strategies that lead to amazing business results. I help them create high-performance workplace cultures based on the principles of trust, transparency and accountability – ones that build strong and long-lasting rapport with their customers and stakeholders. I am a big believer in the power of people and am passionate about helping leaders find their purpose, tap into their entrepreneurial acumen, and achieve incredible personal and professional results.

As a coach, I partner with my clients to help them achieve their most cherished goals, serving as a thinking partner, a strategist, an intrepid visionary, and a catalyst for action.Executive and Life Coaching is the practice by which a coach and client work together to explore possibilities, with the goal of defining and creating a desired future. The coach is a partner in this future-focused, confidential journey, providing insightful and powerful questions and observations to propel the client to find their own solutions and insights.

In 2017, I was recruited to turnaround low employee and stakeholder morale within a start-up primarily dedicated to serving as a courier service for Amazon. With as many as 19 direct reports and 205 indirect reports, including office personnel, warehouse employees, business partners, and drivers, I implemented a strategic operational scalability model to accommodate Amazon's rapid e-commerce growth.Through my leadership, my operations teams successfully upheld a near-zero attrition rate, overcoming historical challenges of disloyalty and workplace dissatisfaction, establishing much-needed structure, discipline, and accountability. This effort earned the trust, appreciation, and ongoing commitment from Intelcom's leadership, customers, and key stakeholders.During my tenure, I implemented a business model consistently achieved 200% operational scalability during Amazon's Prime Days and Peak Season, contributing to impressive monthly revenue growth. From September 2017 to May 2020, we experienced a substantial increase from $452,000 to a record-breaking $1.8 million in monthly Amazon revenues. The station was positioned for further growth, projected to reach $2.5 million by December 2020.Additionally, my teams produced impressive financial metrics, with a monthly average gross margin of 35% and a high of 22% EBIT. I prioritized customer satisfaction by consistently delivering on-time, achieving a three-year average of better than 99.5% Expected Delivery Date (EDD) metrics for Amazon. In addition, my operations teams were directly responsible for significantly improved customer experience performance ratings, raising them from 4.25 to an impressive 4.75 on a 5-point scale in 2019 and 2020.My ability to provide leadership to high performance teams and ability to drive operational scalability was instrumental in the success of Intelcom and its relationship with Amazon.

At Bison, I successfully coached and mentored the Customer Service team, achieving record levels of service execution for the Western Region account portfolio. With a strategic approach, I drove significant year-over-year growth in order volume and revenue generation, as well as with our service KPIs.As the leader of the Western Region Customer Service team, I spearheaded efforts to increase delivery execution ratings for the Loblaw account from 90% to an impressive 98% in 2016. In addition, I led company-wide initiatives to improve customer communication prior to delays or late deliveries. I also spearheaded cost-efficiency efforts in Customer Service, focusing on increasing Western Region trailer utilization, reducing trailer dwell time, and minimizing peak-time pickup and delivery events. These initiatives resulted in improved operational efficiency and cost savings. By revitalizing new customer onboarding procedures, I successfully executed onboarding initiatives for key Western Region accounts, ensuring a smooth transition and positive customer experience. In my role as the manager of Bison's Western Region Highway Planning team, I implemented innovative strategies that resulted in record levels of highway truck "deliver-direct" opportunities and a substantial decrease in empty miles repositioning. Simultaneously, I maintained an unprecedented level of on-time delivery execution and optimized truck utilization throughout the region.Overall, the teams I led at Bison were known for their focus on accountability with an unwavering commitment to high-performance customer service; both of which were instrumental in driving Bison's success.

At SLH, I successfully coached and developed a cross-functional team focusing on accountability and action-oriented approaches to our Western Canadian Terminal Operations. I successfully revitalized SLH's relationship with Sears Canada's supply chain, specifically their Calgary National Logistics Center and regional Logistics Distribution Centers, by improving on-time performance and load visibility. Leading the Western team, I secured new expedited business from Canada Post and Purolator, implemented disciplined trailer pool management, and effectively sourced / recruited new long-haul team drivers. By providing strategic direction and emphasizing Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs), I ensured the profitability of Western Canadian sales and logistics initiatives while meeting customer and business expectations. In addition, I led continuous improvement initiatives, optimized operational efficiencies which increased our LCV utilization and delivery execution, and significantly reduced bobtails and out-of-route miles. My teams were known for an unwavering commitment to outstanding customer service and played a vital role in SLH's success.

In my role at H&R, I oversaw Western Canadian Terminals, Intermodal Operations, and Customer Service, guiding a high-performing team towards success. By fostering a strategic partnership with CN Rail, H&R was able to capitalize on numerous initiatives and unlocked an opportunity to become a best-in-class Intermodal partner. I efficiently managed Intermodal Operations, optimizing capacity allocation, load planning, and troubleshooting to drive efficiencies across a fleet of over 500 Intermodal reefer containers. Additionally, I implemented standardized best practices, enhancing on-time performance, dock management, and reefer temperature control. Through consultative approaches, I cultivated strong operational partnerships with key perishable customers, addressing their needs and uncovering new collaboration opportunities. Along the way, I mentored and inspired the next generation of managers, enabling them to excel and achieve organizational goals. My leadership acumen and unwavering commitment to exceptional customer service was instrumental in driving H&R's success.

During my tenure from 2001 to 2004, I effectively cultivated and managed a Regional Rail customer portfolio, significantly increasing its value from $6 million to $13 million within two years. At its peak, this portfolio achieved an annual revenue of $15 million. From 2004 to 2006, I successfully managed a Wholesale Intermodal account portfolio, generating annual revenues surpassing $80 million. Additionally, I strategically developed and nurtured a Trans-Border Intermodal business, successfully growing it into a $1 million portfolio. I skillfully negotiated carrier contracts to support its operations. Notably, I consistently exceeded the annual budget for sales revenues in both of these sales portfolios, showcasing my exceptional selling abilities. My dedication to building strong relationships with customers and providing outstanding service is exemplified by these achievements.