Colin Conner Email & Phone Number

Phoenix, Arizona, United States

Develops reports to build compelling narratives; inspects, cleans, transforms, and models data to support decision-making.Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion.Compiles relevant data (key risk/key performance indicators) for management review.Creates daily, weekly and monthly reporting of key indicators.Supports the Human Resources department by conducting data analysis on a variety of topics, including but not limited to: turnover, exit interview information, engagement surveys, compliance, etc. .ResearchAssesses a situation, seek multiple perspectives, gathers more information if necessary, and identifies key issues that need to be addressed. Identifies, scrutinizes, improves, and streamlines complex work processes through highly analytical thinking and analysis.Assists in the identification of trends consistent with potential risk or issues impacting the Club. Advises on tools and solutions to develop and maintain comprehensive records and reports of associated activities.

Phoenix, Arizona, United States

Prepared weekly reports sent to the VP and CEO. Detailed key compliance areas to executive leaders including timekeeping, cash variance, insurance compliance, and safety issues.Prepared monthly and quarterly reports which detailed the trends of the EthicsPoint Hotline cases. Presented metrics on case volume, case issue types, case locations, case accuracy. Presented insights on what is occurring in terms of Club policy violations based on the data. Provided a weekly report detailing the number of outstanding cash transactions from within the retail branches. Reached out to branch managers and employees for explanations and resolutions. Provided reports on EthicsPoint data to the Investigation team to assist with presentations and training sessions.

Tempe, Arizona, United States

Collects, and analyzes data received through quality audits to provide actionable feedback to various internal partners.Collaborates with training, content and leadership teams to provide recommendations to improve quality performance.Reports on trends identified during the quality audit process.Completes Root Cause Analysis (RCA) on behaviors impacting quality.Executes quality programs that result in measurable behavioral changes in agents.Provides actionable data to operational leaders to improve quality performance metricsMaintains a QA Rubric Guide outlining behaviors reviewed during the audit processPerforms regular calibrations with Quality Auditors and supervisors.Reviews and responds to appeals submitted through the case audit appeals process.

Tempe, Az

Monitored merchant accounts and identified risky merchant behavior for merchants.Identified and investigated inconsistent transactions with banks, consumers, merchants, and all relevant parties.Monitored merchant chargeback activity.Communicated with merchants to identify liabilities for account restrictions and cancellations. Determined merchant payments and reserve requirements based on risk.Consulted with appropriate law enforcement agencies when required.Utilized internet tools to gather information useful in determining account risk.Took the lead in in-depth risk investigations and reporting.

Tempe, Arizona

Served as the regional lead for brand protection and compliance programs. Investigated and enforced against unauthorized use of intellectual property.Detected trademark and copyright infringement within websites and social media. Drafted cease and desist letters to internet service providers and registrants with screen shots supporting evidence of technical scams or violating content. Successfully removed hundreds of websites and toll free numbers, protecting consumers from confusion and scams.

Tempe, Arizona

Analyzed credit information for unauthorized activity. Placed mediation calls to merchants to report identity theft with confirmed victims. Educated members, providing important information on identity theft prevention.

Chandler, Arizona

Successfully detected money laundering based on patterns in payment activity. Completed risk assessment forms and suspicious activity reports for law enforcement and FinCEN. Completed KYC reviews on investment accounts, jewelry dealers, lawyers, and nonprofits for misuse of funds and risky business models, writing summaries describing account activity and transaction patterns. Verified business registrations and identities under the Customer Identification Program. (CIP) Reviewed politically exposed persons. (PEP)

Chandler, Az

Reviewed merchant accounts for fraudulent activity, account takeover, stolen financials, and counterfeit merchandise. Identified fraud trends and scams by tracking IP addresses and login activity from computers, phones, and other devices. Placed limitations and holds on accounts, preventing loss to the company.

Bachelor Of Science (B.S.), Communication. Minor In Media Analysis

Activities and Societies: ASU internship organization.Hugh Downs School of Human Communication. Walter Cronkite School of Journalism.

High School Diploma