Colleen Johnson Email & Phone Number

Novi, Michigan, United States

Novi, Mi

➤ Driving positive customer experience that creates client value and satisfaction to achieve optimal customer retention.➤ Building on customer feedback as well as qualitative and quantitative data while providing support to outside sales reps.➤ Processing customer orders and reviewing customer orders for accuracy and special requirements prior to order entry.➤ Resolving customer issues related to product, order entry, shipping, delivery, and billing.➤ Cross training with other representatives and logging all customer complaints in Voice of the Customer system.➤ Researching and resolving all customer payment and credit issues and work with accounting personnel on collections.➤ Collaborating with sales department managers to establish frameworks and create processes for a successful sales team.➤ Answering calls from customers and vendors, problem solving, educating, and following company procedures.➤ Processing customer requests for price quotations, confirmations, follow-ups, change orders, and purchase orders.➤ Supporting assigned sales staff as their internal liaison to production and provided documentation and information.➤ Defining customer relationships including managing and understanding customer loyalty as an asset for taking action.➤ Preparing weekly customer reports with updated information on orders including sending shipment tracking updates.

Plymouth, Mi

Plymouth, Mi

Farmington Hills, Mi