Collin Smith Email & Phone Number

York, Pa, Us

- Perform tasks focused on account and profile maintenance, such as creating accounts for new hires and deleting or disabling accounts for terminated employees.- Less focus on end-user-facing troubleshooting, and more focus on behind-the-scenes work and more complicated and sensitive tasks beyond the realm of Level 1 responsibilities.

-Provide fully remote technical support to client Oshkosh Corporation, diagnosing and remediating issues with a diverse array of endpoints, systems, and software applications.-Work with remote diagnostic tools and systems such as Azure Active Directory, Intune, and Microsoft Endpoint Configuration Manager to support a wide variety of systems and devices-Support and advise clients on the use of common office software such as Microsoft 365, Adobe Creative Suite, and Google Workspace-Entrusted with training new hires and introducing them to the unique systems, processes, and policies used by Oshkosh-Manage the Service Desk's queue of incoming tickets, performing triage and following up on submitted tickets or assigning them out to other agents for follow-up.