Stephen Smith Email & Phone Number

Idaho Falls, Idaho

Idaho Falls, Idaho

Sort, organize, and deliver mail on a given city route. Perform mail and parcel collections from business and collection boxes in the Idaho Falls and Ammon Idaho areas.

Idaho Falls, Idaho

Sort, organize, and deliver mail and parcels for an assigned route.

Belfield North Dakota

Responsible for managing daily driver relationships in the performance of service to customers by carrying out the following duties: Function as the primary contact for drivers' daily crude oil transportation load assignments in North Dakota, Colorado, and Wyoming.Plan, organize, prioritize and complete multiple tasks simultaneously. Analyze, anticipate, and evaluate problems and situations to create logical conclusions and solutions.Use of open, interactive leadership style to reconcile customer and driver needs while leading drivers to meet performance goals.Utilize PeopleNet Fleet Manager for locating trucks and communicating with drivers. Monitor and update, as required, the TMW driver load data to keep the information real time.

Idaho Falls, Idaho

Assist in discerning and analyzing deviations of company policies and regulations by Marketing Executives and/or Directors and assists in implementing reestablishment of compliance to policies.Analyze facts and evidence based on company standards, governing laws and established policies.Investigates allegations of compliance violations. Discern problems, makes correct analysis and anticipates and recommends corrective action within established guidelines and makes recommendations to Policy Administration Manager. Diffuse situations which have a high amount of conflict and are highly volatile in nature. Work independently and efficiently with ability to track and complete compliance violations. Communicate compliance violations orally and in writing to Marketing Executives and/or Directors and with company internal departments on compliance related questions. Communicate with Region Managers concerning compliance issues within all US, Canada and Mexico Regions. Coordinate with other departments to ensure efficient implementation and compliance to company policies. Generate computer reports for auditing purposes and generates data necessary to establish inconsistencies and noncompliance of policies. Generate written correspondence to Marketing Executives and/or Directors in response to concerns, violations, materials or reports received. Assist Marketing Support Specialists on research problems. Maintain computer logs of all compliance transactions.

Idaho Falls, Id

Assist Melaleuca Independent Marketing Executives through inbound and outbound calls to help explain Melaleuca policy, procedures, business reports and compensation plan. Contact newly advanced Directors to congratulate and motivate them and set goals to continue advancing their Melaleuca business. Review Independent Marketing Executive’s accounts analyzing available reports to help them understand business trends in their organization. Help resolve conflict by analyzing, explaining, and when necessary submitting request for account review.

Idaho Falls, Idaho

Resolved complex or difficult situations by working with customers through inbound and outbound calls for the purpose of minimizing the Company’s bad debt. Provide payment plans that would help customers clear the outstanding balances on their account and scheduled customer follow-ups for such payments using Outlook calendar.

Idaho Falls, Idaho

Monitored, evaluated, and reported associate performance. Processed employee reviews, recommendations for pay increase, transfers or promotions and other duties pertaining to employment status. Provided coaching with positive and constructive feedback using action plans as needed. Conducted interviews for various call center positions such as Team Lead, Services Support, Customer Service, Express Verification, Enrollments, and Wellness. Wrote and administered disciplinary actions as needed. Recognized and motivated associate performance through rewards and incentives. Maintained employee records manageable through file organization and Excel spreadsheets. Utilized SharePoint to help keep employees updated and share important messages quickly.

Idaho Falls, Idaho

Evaluated and monitored inbound calls for Customer Care and Business Development to ensure the quality of customer service that was given. Communicated evaluations and feedback through written and verbal communication to managers, supervisors and associates.

Idaho Falls, Idaho

Ensured that daily mail was processed in a timely manner by managing projects in order of importance. Operated mailing equipment to fold, sort, insert, stamp and organize as needed into bulk mailing trays. Handled confidential material for banks including statements, overdraft notices, ATM transaction notices, and other sensitive documents clients asked to be mailed. Filed daily reports of work done though Excel spreadsheets and other mailing software to track total pieces mailed and postage spent on each job.