•Lead personnel processing & onboarding efforts for over 80 academic & administrative units•Managed COVID-19 response & effectively transitioned unit to virtual operations•Monitored full lifecycle of employee from onboarding through termination•Identified as lead change management partner reporting to campus stakeholders•Created termination & exit checklists; facilitated recruitment closeout & initiation of hiring•Advised on yearly employee performance evaluations; managed high call volume•Routinely met project management goals & ensured successful implementation of new university onboarding program; coordinated with Chief Diversity Officer on multiple DEI initiatives•Oriented new staff, faculty, & students to the university: easing transition•Facilitated interviews & aided in recruitment efforts; monitored staff compensation•Collaborated with department business officers, Faculty Affairs, Central HR & Payroll to identify efficiencies•Monitored federal I-9 compliance regulations & int'l employee Visa work authorizations •Conducted annual department onboarding events; training administrators on USC systems•Expert on Glacier (int'l tax compliance program); held annual seminars for academic departments•Always guaranteed best service possible; trained departments, faculty, PI’s, staff, & admins on HR best practices•Constantly improved ways: took charge of process maps & onboarding operating procedures•Supervised & trained staff of student workers, temp employees, & onboarding coordinators•Served on college's “IMPACT” committee, assured employee engagement & event planning•Handled special projects as assigned, working directly under Associate Dean for Human Resources•Practiced extreme attention to detail, worked under pressure with minimal supervision, along with outstanding organization•Managed seven direct reports, including undergraduate & postgraduate student workers•Implemented HR Shared Service Center model

•Performed all personnel processing for three multi-million dollar restaurants•Served as resource for staff on company policy; advised managers on best practices and improved team morale•Went through rigorous HR training program; learning FMLA and employment law•Collaborated with Chicago-based corporate office; ensuring continuity amongst locations and company policy•Processed payroll; handled time-sensitive terminations and all personnel actions; wage garnishments•Educated staff on time off policy, leave procedures; helped transition to new time-tracking system•Maintained vendor + employee files, ensuring strict compliance and accuracy; processed Risk Management claims•Enforced compliance with CA and federal labor laws; trained staff on FLSA•Provided support to both guests and employees, becoming resource for any HR-related inquiries

•Managed office staff, including front reception area; set customer satisfaction standards•Maintained invoice records and managed overall inventory of 5,000+ products•Demonstrated proficiency in marketing database and platform; utilizing sales manager and analytics•Handled customer inquiries with quality, consistent service and set order fulfillment efficiency standards•Lead employee engagement initiatives; including organization of staff events and outings

•Supported VP and managed office flow, including front desk staff•Maintained customer databases and resolved to improve client communication•Utilized customer relationship management (CRM) software•Coordinated marketing campaigns and mailings; analyzed consumer financial information; practiced strict confidentiality

•Worked directly alongside CEO of this start-up company•Gained knowledge of effective management principles•Managed company’s social media platforms; finetuning electronic communication skills

•Functioned as an assistant to production coordinators and production managers on CBS soap operas, “Guiding Light” and “As The World Turns”•Mentored alongside management team; ensured seamless communication amongst staff, with ongoing pressure of multi-million dollar advertising budget at stake

•Customer service ambassador for multiple retail units; built rapport in a high-performance culture•Ensured guest satisfaction standards in high-energy, fast-paced working environment•Coordinated employee surveys and set goals based on feedback•Developed quality relationships with clientele; always exceeding expectations