Connie Lai Email & Phone Number

Los Angeles, Ca, Us

Los Angeles (Headquarters), Ca, Us

•Managed in boutique appointments for potential clients, capitalized on opportunities to create repeat business by establishing rapport amongst guests•Developed and organized schedules for follow ups of multiple clients’ milestones, anniversaries, and future goals based on preparations and recommendations discussed to ensure requirements and needs are met with satisfaction•Exceeded sales target consistently every month resulting as “Top 20” performer company-wide by promoting luxury brands resulting in over 50% of the units sold•Onboarded new consultants by providing mentorship through company’s standard operating procedures, and coaching through proper guest communications

Honolulu, Hawaii, Us

•Independently completed necessary duties efficiently, furthermore allowing time to assist in teamwork tasks during 150+ peak hours in a month• Built rapport with customers and provided exceptional service which led to an increase in customer retention and satisfaction• Ushered in new Hawaiian Airlines credit card applicants and exceeded monthly quota of applicants 50+ which supported company's growth and renown• Coordinated and scheduled food and beverage service in a timely and secure manner despite unanticipated situations arising, thus promoting happy customers• Conducted aircraft readiness and safety checks to ensure life preservation in case of critical emergency situations

• Curate a selection of furniture & decorative pieces to be used at location• Styling spaces for photoshoot & open house• Organize inventory to and from storage facility• Photograph and edit photos to be used for marketing (via social media and website)• Assist in building furniture when needed

Chek Lap Kok, Hk

• Assumed responsibility of problems or situations that arose and used mediation and negotiation skills to de-escalate grievances consequently appeasing customers and maintaining decorum• Entrusted with important assigned zones in first class and business class which were crucial to maintaining VIP customers and raising company reputation• Delegated tasks and duties based on crews' individuals strengths and weaknesses

New York, New York, Us

• Provided jet set customer service to all clients and customers while assisting the management team in all aspects regarding sales generation, operations, and visual presentation to ensure maximum profitability• Top producer in volume, average dollar sale, and units per transaction from August 2009 - January 2010• Met and exceeded sales goals on a weekly basis• Ensured store’s overall visual organization are up to company expectations on salesfloor and stock room• Responsible for handbag business which was about 58% of the business year todate in 2009

Los Angeles, California, Us

• Top producer in the company three times in one year• Established a loyal client base with a book worth $300k working part time• In charge of store’s overall organization - sales floor and stock room• Ensure all visual standards are to company expectations

Education record

Associate'S Degree, Fashion/Apparel Design