• Repair and setup desktops Windows 7 & 10• Configured wired networks and wireless networks• Setup/troubleshoot Microsoft Office applications on Windows 7 & 10

• Provide and coordinate timely technical support for over 65,000 employees, 300 Offices, as well as Bon Secours Mercy Health Partners across 4 states and more than 3 countries •Document, track, and monitor incidents from ensuring original calls getting into the Service Desk properly and through problem resolution to ensure timely resolution•Coordinate communications to employees and support staff for project/problem status and follow up through paging, phone calls, and call tracking software•Provide front line support to end users by responding to telephone calls, emails, and electronic requests for technical support to problem incidents and service requests•Adequate knowledge and experience in commonly used Service Desk concepts, practices, and procedures•Extensive use of Active Directory, Compass (Service Now), MS Office 365, Imprivata OneSign, MFA (Symantec VIP), Cisco IP Communicator/Cisco Jabber, etc.•Epic CarePath & ConnectCare (EHR) troubleshooting

• Overseeing job sites and leading crews during work• Scoping jobs and creating estimates using Xactimate software• Communicating with insurance adjusters, business owners, and homeowners directly regarding work conducted• Face to face sales• Gained further training including equipment maintenance, effects of humidity/moisture to different kinds of material, and using effective methods of structural drying.• Schedule management• Use of different Internet of Things devices to collect various amounts of data for each job• Keeping provided work vehicle maintained and restocked

• Water Damages• Fire Damages• Mold Cleaning• Soot/Nicotine Cleaning• Carpet Cleaning• Biohazards• Demolition (Hardwoods, Drywall, LVT, Laminate, Carpets, etc.)• Disinfections (Oil and water based)• Insulation removal and replacement• Move outs/Move backs/Pack outs• Duct Cleaning• Paint Sealing• Crawlspace experience• Sewage cleanup

• Maintaining and repairing 600 GPM fuel pumps by changing air filters and oil filters• Deploying forward fuel sites to refuel vehicles• Patching holes in 3k, 20k, and 50k fuel bags if damaged• Inventorying all systems owned quarterly• Inspecting fuel bags quarterly for any major holes or rips