Connor Irwin Email & Phone Number

Framingham, Ma, Us

Newton, Ma, Us

Newton, Ma, Us

-Perform new CyberArk PAM deployments, upgrades, and migrations in a variety of customer environments-Communicate technical knowledge and expertise of CyberArk infrastructure, usage, and operation-Provide in-depth instruction on deployment and management procedures while unitizing extensive knowledge base-Collaborate with strategic clients to create well rounded operating policies and procedures for their new software deployments-Integrate CyberArk with a variety of 3rd party services-Handle urgent customer escalations and identify the appropriate resources to resolve the issue quickly-Schedule meetings to collaborate with clients to ensure readiness and availability prior to engagements-Test for deployment validity and environment functionality -Handle escalated cases requiring additional attention, troubleshooting, and support

Boston, Ma, Us

-Execute any escalated tickets from Helpdesk and provide internal customer support-Provide support to internal stakeholders and external vendors-Spin up, maintain, patch, and decommission servers as required-Create and manage virtual machines, templates, and virtual hardware in VMWare vCenter-Manage Active Directory objects and accounts in a hybrid Office 365 environment-Automate processes and reduce opportunity for human errors -Create and maintain PowerShell scripts

Newton, Ma, Us

-Managed ticket queue and provided technical support and service to end users-Diagnosed IT problems, provided best solution, and/or escalated to the appropriate party-Setup and configured net new user accounts with all necessary systems, applications, and permissions-Collaborated with Human Resources to improve the new hire onboarding process-Managed Active Directory and Exchange Objects-Created and maintained scripts to assist with work responsibilities and further automate the environment-Led the User Provision Automation project utilizing PowerShell and SQL to create, disable, and update user accounts-Integrated User Provisioning application with AD and Exchange on prem, Office 365, and CyberArk AIM

Newton, Ma, Us

-Executed on IT tickets to alleviate the ticket backlog-Interacted with internal stakeholders at all levels -Spun up, repaired, and decommissioned laptops as needed

Newton, Ma, Us

-Supported the Professional Services team with post-sale customer support-Conducted internal testing of CyberArk products-Reported results of testing to customers and internal stakeholders

Stadtkreis 1 Altstadt, Zurich, Ch

-Provide product demos for potential customers while demonstrating extensive knowledge of internal products and services

-Employ preventative measures to avoid accidents and hazards.-Examine injured persons and administer first aid or CPR if necessary, using training, medical supplies, and equipment.-Rescue distressed persons, using rescue techniques and equipment. -Maintain records of weather, pool and lake conditions, chemical records, and incident reports.