Constance Pullella Email & Phone Number

Chantilly, Virginia, United States

▪ Systems Engineer: Collaborate with developers, testers, the O&M team, and the product owner to write Standard Operating Procedures (SOPs) in preparation for Infrastructure as a Service (IaC) deployment to the production environment; research and document Service Now help desk options so that users have the appropriate tiles to select after deployment; contribute to our project’s MBSE model in Cameo/AWS WorkSpaces.

Chantilly, Virginia, United States

I had the following roles at my time with CACI:▪ Project Manager Team Lead/Infrastructure Team – Project Manager: Translate new, government-approved enhancements into technical requirements in collaboration with the engineers on my team; maintain daily communication with stakeholders in order to ensure projects are progressing/assist with impediments where possible, often hosting technical exchange meetings; provide documentation on my team’s progress in the form of PowerPoint slides that our lead presents to the government; promote collaborative environment on the Project Manager’s team so that we learn from each other in order to improve our processes; collaborate closely with my scrum master to ensure we are in sync; contribute to formal team documentation as needed.▪ Software Trainer: Wrote knowledge articles to provide a means of self-help for Help Now users, provide live software training to Help Now users, participate in workflow definition meetings with MSI to assist them with technical documentation. ▪ Software Test Engineer (Contributor): Contributed to the test team by testing newly implemented code and reporting defects. ▪ Technical Writer (Contributor): Wrote and edited SAaaS knowledge articles and user guides that are posted to Help Now for NRO HelpNow users.

Lead a software team to complete tasks and, consequently, reach milestones on software project. This role was very similar to a scrum master role where I track the team's progress, reported status to management, and the team adjusted their task priorities based on leadership's feedback.

Herndon, Virginia, United States

I had multiple roles during this time:▪ Software Test Engineer: Tested the myHR application under the EAMS contract. Focus on testing the following modules: Drug Testing, Passport Administration, PERSTEMPO, Contracting Officer Rep (COR) Workbench, and Profile Management. ▪ Technical Writer: Edited technical documentation/deliverables for PMO, Security, and Test Team, including format, grammar, punctuation, and content.▪ Configuration Manager: Reviewed code migration requests from developers to ensure the code contains the correct CM comments (version, dev’s initials, date, etc.) and that related docs have the correct format and content before sending them to our operations team for migration. ▪ Removable Media Custodian: Distributed, logged, and destroyed (i.e., deliver to DIA office for destruction) removable media for the Operations Team Data Transfer Officer (DTO).▪ Artist: Won the contest to create the new DIA CIO coin. My design went on the front of the coin, and I was presented with a coin as a reward.

Reston, Va

Tested CHROME Common Core Services (CCS) application to report defects and confirm requirements were correctly implemented, wrote and updated Functional Test Procedures (FTPs) and Software User Guide for CHROME Common Core Services, provided document peer reviews to support testing team, created a Test Script Standards document so that team deliverables are more uniform/professional, led discussion of Test Script Standards to reach team consensus on formats and styles to employ, provided Pre-Assessment Self Evaluation (PASE) event support to the customer including addressing questions deskside and tracking new enhancement ideas, contributed to post-PASE retrospective.

Reston, Virginia

▪ Software Test Engineer: Tested the myHR application under the EAMS contract. Focus on testing the following modules: Drug Testing, Passport Administration, PERSTEMPO, Contracting Officer Rep (COR) Workbench, and Profile Management. ▪ Technical Writer: Edited technical documentation/deliverables for PMO, Security, and Test Team, including format, grammar, punctuation, and content.▪ Configuration Manager: Reviewed code migration requests from developers to ensure the code contains the correct CM comments (version, dev’s initials, date, etc.) and that related docs have the correct format and content before sending them to our operations team for migration. ▪ Removable Media Custodian: Distributed, logged, and destroyed (i.e., deliver to DIA office for destruction) removable media for the Operations Team Data Transfer Officer (DTO).▪ Artist: Won the contest to create the new DIA CIO coin. My design went on the front of the coin, and I was presented with a coin as a reward.

Chantilly, Va

• Meet with customers to analyze and document their current workflow processes• Document new requirements in Excel, JIRA, and TFS• Contribute to deliverable documentation• Contribute to proposals

Chantilly

• Meet with customers to analyze and document their current workflow processes• Work with TITAN lead developer to design new TITAN modules for multiple DIA security divisions• Compile and document new application requirements in Team Foundation Server• Write and edit deliverable documentation related to systems analysis including Functional Requirements Documents

Reston, Va

Intelligence Community Security Coordination Center (IC SCC): January 2014 – August 2014 Technical Writer• Created project document templates in a consistent style and format for use by the IC SCC team • Edited project documentation for content, spelling, grammar, punctuation, and adherence to the project’s template styles• Compiled and edited IC SCC team activity and operations reports for submission to the Contract Officer’s Representative• Recorded and disseminated minutes from weekly Senior Operations Briefing• Collaborated with Subject Matter Experts in creating documentation for dissemination to the IC• Created and maintained a Technical Writing Processes document, which lists all IC SCC documentation and the processes and deadlines for each as they move from author to delivery• Created and maintained an IC SCC Style Guide establishing the IC SCC document styles to be used going forward

Herndon, Va

Integrated Electronic Health Record (IEHR) Project: August 2013 – January 2014 Technical Writer• Edited project documentation for content, spelling, grammar, punctuation, and adherence to the project’s template styles• Collaborated with technical points of contact to ensure the accuracy and completion of all documentation assigned to me• Delivered documentation in a true agile environment• Stood in for scrum master as needed• Contributed to proposals as needed• Managed documentation through ConfluenceBusiness Analyst• Participated in developer and requirements meetings in order to glean new requirements as well as determine necessary updates/edits to existing requirements• Wrote requirements for of the Common Terminology Services (CTS) Software Requirements Specification (SRS) document based on information gathered from team software developers• Recorded requirements in JIRA• Created the CTS RTM for delivery

Chantilly, Va

eContent Project: September 2010 – August 2013Technical Writer/Requirements Engineer/Tester/PM Support: eContent Project• Created/Edited technical documentation including templates, deliverables, and programmatic documentation before customer delivery• Created/updated tracking spreadsheet and graphics to provide business metrics for documents delivered to client.• Established/maintained a digital library for project documentation and software releases by version and date.• Requirements Definition: participated in requirements gathering through customer meetings and subsequently created related requirements documentation for delivery to the customer.• Created requirements in Caliber RM with traces to business rules and use cases.• Created use cases from requirements.• Software testing including scripted and out-of-the box testing; contributing to testing documentation.• Created graphics that explain technical processes and work flows.• Maintained/updated team documentation including weekly team briefings, team roster, and team training spreadsheets.• Contributed to proposals as directed by project manager.

Bachelor Of Science - Bs, Advertising/Journalism

Associate Of Arts And Sciences - Aas, Fashion/Apparel Design