Constance Walker Email & Phone Number

Atlanta, Georgia, United States

The primary expert for all operational processes and procedures related to fleet management, impacting various fleet sales channels both directly and indirectly. Supports the Fleet & Alternate Sales Department through adhering/enhancing current processes and procedures. Sales support for internal stakeholders (i.e. Key Account Managers, MBUSA Field.

United States

* Provides leadership and training for a team of four Dealer Liaisons. Responsible for the implementation and success of Pre-Owned and Fleet Performance Programs (C3, Mercedes-Benz Certified Pre-Owned (MBCPO), Sprinter CPO and MBUSA Corporate Fleet).Act as subject matter expert for all questions that may pertain to the programs including dealer.

* Provided leadership and quality assurance for a team of eight Customer Service Representatives overseeing Inventory Risk Management products and solutions to the wholesale automotive marketplace.Achieved a record number of awards for Client Service’s “Circle of Excellence Presidents Club” for Quality Assurance, Availability, Voice of Customer, and.

Atlanta, Georgia, United States

* Primary customer support for a vehicle remarketing service helping dealers and commercial clients achieve business results by providing innovative end-to-end inventory solutions.Multiple awards for Client Service's "Circle of Excellence" for Quality, Availability, Voice of Customer (NPS scores), and Productivity.Assessed and resolved in-lane and online.

Atlanta, Georgia, United States

* Account aging management, administration, delinquent account collections.Responsible for the recovery of over $350,000 weekly from delinquent client accounts, consistently exceeding established productivity and quality standards.Inbound/outbound customer service, account aging management, administration, delinquent account collection, payment management.

Norcross, Georgia, United States

* Responsible for acquiring, developing, and maximizing existing business across the U.S.Awarded "TOP 4" for Nationwide Business Development 4 years in a row.Head of developing the first formal National Account Management role and department, producing an additional average revenue of $3.4 million per month.Built and maintained strong customer.

Greater Atlanta Area

• Managed customer accounts while establishing positive, strong client relationships
• Provided customized magazine service for our client’s patient waiting rooms, university libraries, and beauty salons i.e. (JC Penny Salons, Yale University Library, Emory Medical Facilities…)
• Resolved all customer service complaints by dealing directly with the magazine publisher and magazine vendors
• Invoiced and organized client accounts
• Adjusted billing according to renewal dates and services
• Accounts Payable & Accounts Receivable Collections

Greater Atlanta Area

• Supervised the investigation, management, and disposition of claims within account, carrier and/or company guidelines and assisted in managing the Service Center.
• Established and communicated performance standards, objectives, and conducted performance appraisals.
• Administered corrective action with regards to any performance deficiencies in line with human resource policies and procedures.
• Recommended and approved salary adjustments, promotions, transfers, and dismissals.
• Administered all company human resource policies and procedures, communicates to staff, and ensures compliance.
• Counseled team members on educational and job opportunities to enhance their career development’