Cristina Bosilca-Began Email & Phone Number

Brașov, Bv, Ro

• Contacting or responding to dealers directly regarding enrollments• Review/verify dealer selections and make corrections as necessary • Record details for Billing and provider Trackers and ensure data is matching for all partis • Adding, removing extra services; upgrades and downgrades of website, digital retailing, and digital merchandising packages• Assisting in the transition process when changing providers • Monitor onboarding and implementation progress through constant follow up with the dealers and providers on needed information to proceed, tentative launch dates, third parties involved.• Address billing questions or concerns from dealers or from providers• Fix or escalate to billing department any discrepancies in invoicing and/or credit requests• Handle inquiries from dealers and sometimes from OEM representatives regarding the standard requirements needed to be in compliance with imposed guidelines• Assist dealers with fixing any strikes and/or warnings related to not meeting OEM guidelines. • Compare data in each document to identify and address discrepancies. For example; original dealer enrollment URL might be incorrect, the selections made might not be the ones initially announced etc • All changes must be accurately documented and communicated to all impacted parties• Actively participate in weekly, bi-weekly and monthly meetings with the providers to discuss special cases, complex scenarios, or any pending items• Handle new dealer launches, terminations and buy/sells by contacting new owners/management and assisting with the transfer/take down or build of the new sites.• Handling escalations, requests or other matters that come in directly from the OEM client.• Collaborate with the inventory support team regarding technical issues as presented by dealers or found on their sites, enrolling for extra services, ensuring consent forms are filled in, getting all required approvals, aiding in setting up syndication to third parties.

Romania

- planning the day based on staffing, workload and volume- assigning daily tasks and breaks to team members - answering questions from team members - escalating any issues that arise- handling of complex cases- training new team members- at the same time call customers that submit leads in a timely manner while ensuring everyine else is doing the same- convincing customers on the phone of booking appointments

Brasov, Romania

Handling incoming calls, emails and incidents in English/French/Spanish/Romanian, from Autoliv employees or partners and solve their issues regarding the systems used within the companyIncident management for the Service Desk queue and for old incidents assigned to other queuesTroubleshoot Windows and Microsoft situationsResolving or escalating any networking issuesAssisting and training users for all Cisco, Java, C++ based programsUser assistance in the above mentioned languages for account management issues for various systems in the enterprise (Active Directory, ERP Systems – Movex, Diacar, SAP, PLM etcCreate and terminate users in different systems Maintain good relations with other departments in order to collaborate in problem solving Being in the top 3 analysts from the very first month Constant results above the imposed targets (survey quality above 4.5/5 and above 60% Resolution Rate)

Brasov, Romania

Handling customer escalating demands for UK Customers over the phoneHandling escalations by email for UK, French and German customersassuring the calls are handled properly from a compliance and procedural perspective by the consultants for both email and callsEnsure meeting the monthly targets of the consultants and of the team Daily, Weekly and Monthly Reporting/Presentations of work activityInternational phone conference active participation Team Meetings Group brain storming planning and organizing Active implication in recruiting process New hires teaching, training and development

București, România

Handling customer escalating demands for both English and Spanish usersAssuring the calls are handled properly from a compliance and procedural perspective by the consultantsEnsure meeting the monthly targets of the consultants and of the teamDaily, Weekly and Monthly ReportingPresentations of work activity International phone conference active participation Team Meeting, Group brain storming planning and organizingNew hires teaching, training and development

București, România

Inform clients both English and Spanish users about their debtsExplain how debts were incurred, when they were due etcOffer support in order to retain or regain them as customers

Bucharest, Romania

Journalizing economic activitiesMonthly fiscal declarationsMaintenance of recordsBook-keeping

Licentiate Degree, International Business, 9.50

Internship BRD GSG Mai 2007 - Assisted in main front and back office activities and tasks

Certificate, Professional Abilities In Financial And Commercial Activities