Cristina Bosilca-Began Email & Phone Number

Brașov, BV, RO

• Contacting or responding to dealers directly regarding enrollments
• Review/verify dealer selections and make corrections as necessary
• Record details for Billing and provider Trackers and ensure data is matching for all partis
• Adding, removing extra services; upgrades and downgrades of website, digital retailing, and digital merchandising packages
• Assisting in the transition process when changing providers
• Monitor onboarding and implementation progress through constant follow up with the dealers and providers on needed information to proceed, tentative launch dates, third parties involved.

Romania

- planning the day based on staffing, workload and volume- assigning daily tasks and breaks to team members - answering questions from team members - escalating any issues that arise- handling of complex cases- training new team members- at the same time call customers that submit leads in a timely manner while ensuring everyine else is doing the same.

Brasov, Romania

Handling incoming calls, emails and incidents in English/French/Spanish/Romanian, from Autoliv employees or partners and solve their issues regarding the systems used within the companyIncident management for the Service Desk queue and for old incidents assigned to other queuesTroubleshoot Windows and Microsoft situationsResolving or escalating any.

Brasov, Romania

Handling customer escalating demands for UK Customers over the phoneHandling escalations by email for UK, French and German customersassuring the calls are handled properly from a compliance and procedural perspective by the consultants for both email and callsEnsure meeting the monthly targets of the consultants and of the team Daily, Weekly and Monthly.

București, România

Handling customer escalating demands for both English and Spanish usersAssuring the calls are handled properly from a compliance and procedural perspective by the consultantsEnsure meeting the monthly targets of the consultants and of the teamDaily, Weekly and Monthly ReportingPresentations of work activity International phone conference active.

București, România

Inform clients both English and Spanish users about their debtsExplain how debts were incurred, when they were due etcOffer support in order to retain or regain them as customers

Bucharest, Romania

Journalizing economic activitiesMonthly fiscal declarationsMaintenance of recordsBook-keeping

Licentiate Degree, International Business, 9.50

Internship BRD GSG Mai 2007 - Assisted in main front and back office activities and tasks

Certificate, Professional Abilities In Financial And Commercial Activities