Responsible for conducting research based on contacts received by the company from various customers, such as shoppers, consumers, and merchants globally. Analyze the challenges faced by reviewing the interactions between the support agent and the user due to a problem or incident reported by them, further identifying the customer's dissatisfaction or concerns. In addition, presentations of the analysis are produced in a variety of formats, and key insights are provided to improve the application and user experience.

Creation of an evaluation guide in the Nice tool to assess the performance of support agents within the company at a global level.

Analyse cases and data derived from responses provided by the support team to improve shopper service. Act as a focal point for team queries, develop and update material related to procedures, and review the quality of the team. In addition, continue to provide direct support to shoppers at the store, assisting them in resolving issues that may arise during the purchase and delivery process for the North American region (US and Canada).

Provide direct support to shoppers at the stores, helping them to resolve issues that may arise during the purchase and delivery process for the North American region (US and Canada).

Provide direct assistance to shoppers at the store, helping them to resolve any problems that may arise during the purchase and delivery process in the Latin American region, which includes Chile, Mexico, Colombia, Peru, and Costa Rica.

Responsible for acting as the main link between the agency and its clients, establishing and nurturing strong relationships with them. Dedicated to thoroughly understanding their business needs and goals, to ensure client satisfaction through the services provided by the agency. Working closely with a creative team and design department to develop advertising and event strategies that meet objectives. This involves careful organization to ensure that deadlines and budgets are met. In addition, I was responsible for collecting and analyzing feedback provided by clients and implementing necessary adjustments or changes with the team to optimize results according to the client's specific needs.

Se inició como práctica profesional de Community Manager de una de las marcas que tienen en la agencia, para luego pasar a tomar el cargo de Ejecutiva de todas las cuentas.Tras terminada la práctica, me quedo en la empresa.Como ejecutiva de cuentas, estaba encargada de la relación entre los clientes actuales/futuros y la agencia. Entre mis laborales estaban: buscar nuevos clientes, supervisar las distintas entregas que se debían hacer y actividades en terreno, de las redes sociales de nuestros clientes, todo lo relacionados con pagos y emisión de facturas, entre otras.

Aparte de desempeñarme como cajera y garzón de Stella Caffè, estaba encargada de la Fan Page de este, subiendo contenido y fotografías (sacadas por mi) para darnos a conocer.

Dentro de Blow Up, fui parte del equipo que estaba a cargo del concurso de "Miss CyZone" revista que vende por catálogo sus productos, comunicándome con las ganadoras y concursantes de este. Además participé en la Semana Francesa, en sus distintos eventos, supervisando en ellos y asistiendo a mis superiores.