David Jackson Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Tampa, Florida, United States

Raleigh-Durham, North Carolina Area

Successful and professional Learning Experience Manager with demonstrated and documented accomplishments in teaching in both domestic and international audiences. My deep passion of training, and watching the learner absorb and apply the knowledge learned, drives and compels me to be better each day. Documented KPIs show increased knowledge, increased class size and reduced calls to Support Team. Demonstrated leadership skills are shown by creating and implementing several companywide… Show more Successful and professional Learning Experience Manager with demonstrated and documented accomplishments in teaching in both domestic and international audiences. My deep passion of training, and watching the learner absorb and apply the knowledge learned, drives and compels me to be better each day. Documented KPIs show increased knowledge, increased class size and reduced calls to Support Team. Demonstrated leadership skills are shown by creating and implementing several companywide initiatives that target strategic customers and provide advanced learning skills through research and call drivers. Show less

Raleigh, North Carolina

Raleigh, North Carolina

Miamisburg, Ohio

Responsible for providing world class, first call resolution, technical support to our Customers for the Service Groups 1 & 3. The products include in excess of 50 products. Duties also include Member of Training COE (Center of Expertise) for multiple products, SME (Subject Matter Expert), Backup Coordinator for PCLaw product, Train the Trainer and Sidekick Program (mentoring new employees)

Manila Operations Center - Manila Philippines

Successfull implementation of a project which included teaching core basics, from Human Resources classes to specialized LexisNexis products, to new employee canidates, in a new call center environment. This was a special project that I was selected for that is now an on-going, full scale project.

Miamisburg, Ohio

Providing superior technical support to our customers for SG1 products, Risk Management Products, facilitated several successful team events to boost team morale, completed work as assigned by the COE (Center of Expertise)

Managed all aspects of employee relations, including hiring, payroll, training, evaluations and terminations for a team of 20-25 members for the world’s second largest cell phone provider

Wright Patterson Air Force Base, Dayton, Ohio

Responsible for the daily supervision of 79 Security Officers at Wright Patterson Air Force Base. Duties include hiring and processing of new employees, scheduling payroll, employee counseling and reprimand. This position reports directly to the Chief of Guards.

Assigned To Grandview Hospital

Responsible for the safety and security of hospital patients, staff and visitors. Duties included enforcing local and state law, as well as hospital policies and procedures, investigation of all crimes or incidents that occurred, which required follow-up including working with the Ohio State Board of Pharmacy Investigators, and other local law enforcement.

Criminal Justice/Police Science

Studies of basic college entrance education, Criminal Justice and Law Enforcement

Certificate, Homeland Security, Law Enforcement, Firefighting And Related Protective Services

Activities and Societies: Lincoln Tower Flag Football Team, OSU Area Student Security Team 520 hours of training of basic Law Enforcement.

120 Hour Private Police/Security Officer Training, Homeland Security, Law Enforcement, Firefighting And Related Protective Services, Certificate Awarded

120 Hour Training as mandated by the State of Ohio