A face to face customer experience role working for a responsible bank with ethics, morals and goals closely aligned to my own. Current Responsibilities • Positively contribute to building the Bank Australia brand and branch growth• Take ownership of day-to-day banking operations• Always demonstrate an ethical approach to both internal & external stakeholders• Identified an internal knowledge gap and created a customer experience framework to align with the business goals and customer strategy

DRKZEN Creative is a Digital Creative Design Agency. We assist clients with aligning their brand with their vision, values and business goals. We use a combination of creative, UI/UX, behavioural design along with customer and marketing strategy, design thinking and analytics to provide clients solutions to hit their goals. Role & Responsibilities • Team Coaching and Development • Create individual development plans for team members • Key Account and Relationship Management • Developed clients brand & marketing strategies in line with their vision and values• Creation and Implementation of Digital Marketing Campaigns • Led Process management and change projects internally and for our clients• Deliver and develop customer experience strategies inline with organisational and branding goals for clients• Content Creation - Copy Writing, Editing, Photography, Videography • Social Media Management & Strategy • Analysing clients industries and identifying any areas for business improvements

Cream'd Ice Cream is a Thailand inspired street dessert. Made to order ice cream made right before your eyes. Specialising in events catering of any size. We started in local markets, moved to shopping centres before working with private venues and events to bring some entertainment and to fill your stomachs. My responsibilities in my role are outlined here: • Team Management and Roster Management• Staff Hiring and Team Training• Kiosk Setup and Visual Merchandising• Optimised Brand, Marketing and Customer Strategy• Marketing Management specifically via digital channels & social media• Content Creation – Photography and Videography including edits• Liaising with internal and External stakeholders • Communication with external stakeholders and potential customers

• Diary and Pipeline Management• Assist CommBank Business Centres with portfolio growth• Build & Manage Client Relationships • Connecting with clients via phone, video conferencing & email to build relationships• Building Trust and adding value in each client interaction• Led Pilot for Business Banking Mass Managed Customer Retention and Acquisition• Resolve and respond to client enquires and/or complaints in a timely and effective manner• Engage with internal stakeholders to build strong relationships• Continuous Process Improvement

• Providing exceptional customer service adhering to the Bank's service standards• Meeting individual sales targets and KPI’s • Building positive relationships with clients by identifying their financial needs through • Provide customers with innovative financial service solutions including lending and investment options • Adhering to responsible lending procedures • Assisting our Lending Manager with Homeseeker, Pre-Approval and Home Loan Top-up applications• Completing detailed financial assessments to determine clients borrowing capacity and needs.

• Assisted customers with day to day banking transactions• Establish and build customer relationships• Educate customers on online and digital products (internet banking, mobile app and self service telling)• Assist the floor manager direct customer flow within the branch • Manage customer queries with their personal banking

This role was a front facing customer service role in a retail store. The role had KPI's and targets as well as regular training to keep up to date with changing and emerging mobile technology. Sales targets were met through the provision of great customer service and needs based discovery.

This role was a management role for the inbound customer service team. Managed team rostering, team development and managed complex queries and complaints.

This role was an inbound customer service role in a small team. Assisting customers and vendors with their payroll enquiries to assist onboarding with customer information, status of their pays and any queries in relation to this and to guide through employment onboarding services.