• Supporting and driving the Groups marketing and digital engagement strategy.• Work with suppliers and ensure consistent on-boarding communication for all things digital, ensuring all products are live on their respective sites.• Collaboration and engagement with website team to ensure all product content and products are uploaded in a timely manner, providing direction and prioritisation.• Ensure all products adhere to the respective style guides and are SEO optimised; whilst incorporating supplier feedback, striving for continuous improvements and ensuring Enrichment Team targets are met.• Drive process efficiencies and automation with suppliers to ensure they are enriching as effectively as possible.• Monitor customer feedback and partner with suppliers to improve product content, ensuring NPS & compliance issues with product content are dealt with promptly.

Customer-oriented professional with more than 7 hands-on years of experience building long- term customer relationships, performing analysis of markets, managing new customer acquisitions, and efficiently solving problems by matching solutions to customers' needs.• Skilled in time management and high-volume tasks with strong administrative acumen.• Experienced using managing interfaces of Microsoft Office, Excel, SAP, Sales force, CRM andWealth Management systems.• Efficiency in monitoring billing procedures and accuracy of data information.

Key Achievements:- Improved customer service experience by reducing patients waiting time at the front desk; built-up strong relationships with customers that led to a 30% increase in returning customers. - Decreased 25% debtor lists in less than 3 months for the practice.- Improved internal processes by cutting down on process waste; hence critical requests and information from doctors flowed with quicker turnaround, resulting in greater business efficiency and better internal communication

Key Achievements:- Achieved and exceeded monthly sales goals of over 150%, measured by the number of new affiliates and revenues for the company. - Developed a strong and long-term B2B relationship and collected severance payment of over AUD$400.000 in February 2016.

Key Achievements:- Recognised as one of the best real estate agents due to high-value delivery customer service and achieving sales for 6 months on one of the projects called Palermo in Bogota in 2014 and 2015.

Key Achievements:- On the first trimester, I was assigned to be a permanent Commercial Banking Officer in one of the best offices in the north of Bogota because of my great people skills and great customer service and up-selling services to 85% of my clients.