Corey H. Email & Phone Number

Appleton, Wi, Us

Appleton, Wi, Us

Appleton, Wisconsin, United States

As a Product Specialist in the Network Solutions department, I am a technical sales and support expert. Responsible for delivering accelerated sales growth in network and cybersecurity related hardware and software. As a customer facing resource I assist our sales team in qualifying, creating, and proposing state-of-the-art networking solutions along with migration and modernization projects for OEM, End Users and System Integrators. This includes joint sales calls, presentations, and product demonstrations. Responsible for leading sales planning efforts with account managers and sales projections, including annual sales forecast as well as monthly projections. Sales forecasts will include hardware and software in the Network Solutions offering. Responsible for key vendor relationships, working with sales team, business development team and customers to identify potential new vendor partners to add to the Werner Electric portfolio. Work in collaboration with Product Management, Technical Support, Customer Experience, and account managers at Werner Electric Supply to develop organizational competency on product offerings through cross training and educational opportunities on new products, features, capabilities, and technologies.

Website development and design, e-commerce site creation and implementation, analytical campaigns and reporting, software integration, operating system repair, data services, email marketing, general IT support, Flash animation, logo creation, custom graphics and animations, graphic arts and print material, social networking and SEO/SEM services provided.

Neenah, Wisconsin, United States

As the IT Support Analyst III, I was responsible for providing front-line advanced level technical support to end users on various technical issues and problems relating to hardware, software, and peripherals across the enterprise. Support was provided in person and remote via phone, email, and chat. I was responsible for responding to, documenting, resolving and escalating service tickets in a timely manner according to SLA. I was also the IT Operations Project Manager and worked on small - large IT projects as they were assigned.While in the Support Analyst III role, I also performed root cause analysis, developed checklists and knowledgebase for complex problems and recommend procedures and controls for problem prevention. The ability to support multiple computing platforms was required. This position required independent work, sharing information and assisting others with work orders.

Green Bay, Wisconsin, United States

Served as an escalation point, support advisor, and subject matter expert (SME). Exceled at providing world-class customer service and support to internal customers. Provided back-up support for the IT Service Desk and Service Desk Manager. Provided team leadership and assist the IT Operations Manager with strategic initiatives and tasks, roll-out of policies and procedures. Acted as subject matter expert, delivery of policies and mentoring of the team. Acted as Manager, Communicator, or Technical Lead for Major Incident Management. Authors and publishes knowledge based articles. Led continuous improvement of IT Customer Service functions. Provided leadership of IT Operations Projects and completion of project work and handling of prioritizing critical deadlines. ITSM process design and testing agent.

Depere

My primary role was working on large scale hardware projects and life-cycle migrations, preparing end-user machines with custom application builds, back-up and restore user data and profiles, SCCM software installation and validation, assist end-users with advanced technical support issues until fully resolved.

Oshkosh, Wisconsin Area

I worked on large scale lean manufacturing projects that required specialized in-house technical support, training, and service at multiple locations across the country. I coordinated the OT hardware and Pro.Lean software implementations, setting up servers and virtual machines as well as database and server management tools. I provided on-site end user training through easy to learn, user friendly presentations and effective software demonstrations. I added users and set user-level permissions on our server. In addition to the project services, I provided automation software customer care and support and made custom changes to our CMS based website as well as Social Media and Web Marketing management.

Oshkosh, Wi

Provided considerate, professional, and accessible point of contact for IT services. Responded to incoming support requests via e-mail and phone calls in a timely manner. Provided computer hardware, software, and application support for all departments and associated offices. Researched and troubleshot problems using remote control via SCCM or Remote Desktop tools. Managed, updated, and maintained the service-desk incident/problem tracking, inventory, client, and knowledge databases. Maintained a high level of detailed documentation. Responded, as needed, to network, server, and communications problems. Diagnosed and resolved complex printing problems. Worked as a third party liaison to service providers to provide installation, maintenance, and warranty services. Assisted end users with software and hardware related issues and troubleshoot repairs. Helped HR with HRIS and Kronos administration and technical support.

Green Bay, Wisconsin Area

Remodeling of industry leading retail stores, follow blueprints for accurate store layout and flow, assembly of new fixtures, product logistics

Store 1890

As an Advanced Repair Agent (ARA) I was a repair agent that performed high quality repairs on desk top computers, laptops, and tablets for Best Buy customers that were in need of service.Job responsibilities include:Diagnosed and trouble shot products for repair, Replaced and/or repaired product components including: mother boards, LCD's, network adaptors, USB ports, video, optical drives, keyboards, touchpads, accessories and other computer components. Completed routine functionality and quality testing on all products. Performed basic cleaning on all products. Documented all repair work and client communication for each unit touched as well as gold standard customer service. Partnered with Team Assistant to manage the repair work-in-process (WIP) by researching escalated aging units, checking for parts issues/substitute and researching escalated service order issues. Contacted Clients with quotes for repairs and answered questions regarding cost, product installation, operation and issue prevention as appropriate.

Appleton, Wisconsin Area

As the website systems manager I facilitated the designing, building, and maintenance of a wide range of integrated systems and interfaces within the ecommerce structure. Emphasis was on providing customers with a great user experience at all levels of their interaction and providing valuable insights into customer acquisition and high level of customer support. My tasks varied in nature and scope but mainly revolved around; Magento ecommerce platform, enterprise reporting and inventory system, general company reporting mechanisms, and developing intercompany data consistency protocol. I was responsible for planning and controlling these areas of the business with internal resources and 3rd party project management responsibilities.

Appleton, Wi

Retail furniture/bedding sales, met and exceeded personal sales goals, provided detailed and in-depth customer service, contribute to conceptual goal of department. Lead delivery driver, professional installation of products, in-home service calls.

Appleton, Wi

Ensured a world-class customer experience. Utilized a proven sales process to discover each customer’s unique sleep needs and lead them through a selection of products that will delivered the best solution for them. Built relationships with customers and team. Proactively and effectively communicated product features and benefits, as well as promotional information and store procedures. Provided timely, relevant customer follow-up and employee coaching.Lead store operations, recruiting, management, training and sales functions, ensuring productivity, compliance with company policies and team effectiveness. Leveraged company programs and tools to generate local market awareness and drive store traffic. Demonstrated a tenacious drive for results. Held myself and team accountable for becoming trusted, successful product experts and consistently exceeding sales goals.

Master Of Business Administration - Mba, Project Management

Economics and Statistics, Organizational Effectiveness, Business Research Methodology, Fundamentals of Project Management, Managing.

Management Information Systems, Information Technology B.A.

IT Project Management, Business Finance, Predictive Analytics, Data Mining and Warehousing, Management Information Systems, Discrete.

Associate Of Arts And Sciences (A.A.S.), Marketing

Activities and Societies: Phi Theta KappaMarketing Research, Marketing Management, Business Law, Advanced Selling, Customer Relationship.

Web Marketing (Professional Certification), Social Media, Analytics, Search Engine Optimization

Activities and Societies: Phi Theta KappaSpecialty courses include: Promotional Principles, Internet Marketing and Writing Content.

Associate Of Applied Science (A.A.S.), It-Programmer/Analyst

Activities and Societies: Phi Theta Kappa, A.I.T.P.

Associate Of Applied Science (A.A.S.), It- Web Development And Design Specialist

Activities and Societies: Association of Information Technology Professionals (A.I.T.P), Phi Theta Kappa