Corey Williams Email & Phone Number

Adelphi, Maryland, United States

-Perform all level-two technology tasks to ensure that client network servers, network infrastructure, peripheral devices, and workstations are operational and secure-Perform initial analysis of network issues, resolving and escalating as needed-Communicate professionally, accurately, and effectively in both verbal and written, as well as on the telephone.-Perform troubleshooting to identify errors in Avaya Cloud Office (ACO)systems-Create, Disable, and Modify user accounts within ACO-Program DID phone numbers to Avaya J139 desk phones-Coordinate with various contractors to ensure repairs needed to equipment on prem are completed. analyze and troubleshoot end-user problems on-site or via the telephone-Migrating a remote site from an on-prem PBX to the Avaya Cloud Office (ACO) PBX-Support migrating legacy code blue IP5000 devices to current LS1000, resulting in higher availability of the system-Support CCTV system by creating/ patching cables, programming, and installing Pelco cameras resulting in an increased functionality by 30% -Life cycle management

Maryland, United States

Assist the store management team in supervising all store activities as well asproviding friendly, open, and enthusiastic service to customers, in person and onthe phone