Senior Team Leader
Washington Square, Tigard, Oregon
• Lead store team of 200+ employees as Leader On Duty and key carrier in addition to being the direct supervisor to the Guest Experience departments including cashier team, photo lab, food services, and customer service desk at the 3rd largest volume store in the northwest• Planned, scheduled, and managed day-to-day store operations, focused on store performance metric goals, sales and customer satisfaction• Selected talent for team member positions, evaluated performance and provided… Show more • Lead store team of 200+ employees as Leader On Duty and key carrier in addition to being the direct supervisor to the Guest Experience departments including cashier team, photo lab, food services, and customer service desk at the 3rd largest volume store in the northwest• Planned, scheduled, and managed day-to-day store operations, focused on store performance metric goals, sales and customer satisfaction• Selected talent for team member positions, evaluated performance and provided feedback to improve productivity, increase sales, and improve morale. Wrote and delivered counseling, corrective actions, and performance reviews.• Built mutually beneficial relationships with Target partners and vendors increasing sales and improving reputation• Responsible for the training and execution of new store initiatives including competitor price-matching, in-store pick-up for online orders, gift-registry service, and photo lab services• Responsible for maintenance, inventory, and ordering of store supplies including office, janitorial, photo-lab, fixtures, equipment, and devices Show less