As the Program Development Manager for Corporate Training at Washtenaw Community College, I work closely with employers and individuals to develop skills for gainful employment. My key responsibilities include:Strategic Planning: Forecasting and meeting annual revenue goals through effective program planning and execution.Market Analysis: Conducting regional market needs assessments through discovery meetings, focus groups, and surveys to identify training needs and opportunities.Program Development: Leading the creation, approval, and continuous improvement of training programs and classes, utilizing the develop/not develop process.Trainer Management: Building, managing, evaluating, and maintaining a pool of qualified trainers to deliver high-quality training sessions.Operational Management: Developing and implementing an annual operational plan, including revenue forecasts, budgets, and pricing structures based on competitive analyses.Marketing and Outreach: Participating in theme and campaign planning, content curation, and promotional activities to market training programs effectively.Performance Tracking: Monitoring key performance indicators (KPIs), managing quality control, and assessing learning outcomes to ensure the effectiveness of training programs.Client Relations: Leading the planning and development of open enrollment offerings, conducting client discovery meetings, and ensuring client satisfaction through tailored training solutions.Resource Allocation: Planning the annual schedule of open enrollment offerings and allocating resources efficiently to meet training and revenue goals.Reporting: Providing monthly income and progress reports to the Vice President of Economic and College Development.

Client Relations Manager in the Department of Workforce Development, responsible for managing client, organization, and community partner relations. Role responsibilities include:- Collaborating with the Marketing and Communications Department to develop comprehensive communication plans.- Overseeing the evaluation, monitoring, and reporting of student outcome data and program performance.- Developing strategies to enhance relationships with workforce development participants and partners, boosting retention and completion rates.- Managing special projects assigned by the Executive Director, involving research, data analysis, implementation, and reporting.- Providing leadership in developing and administering training contracts with employers and community organizations.- Tracking outcome metrics for workforce programs and contracted training.- Reviewing division processes to identify efficiency gaps and maintain a central depository and reporting system.- Managing the budget for workforce development, including hiring trainers and monitoring enrollment trends.- Contributing to grant proposals related to workforce development.

- Meeting with potential clients to determine their needs - Creating proposals and SOW’s - Managing projects and growing key accounts - Mentoring and training new sales team members

- Logistic Support (Scheduling / Team Coordination)- Presentation Development (Creating Reports / Designing Templates)- Data Analysis (Qualitative / Verbatim Analytics)- Finance (Invoicing / Expenses / Forecasting / Projections)

- Managed research study at University of Michigan Hospital. Responsible for training and managing research assistants. Recruitment of participants for study. Participating in Poster presentation at AAS.- Planning and coordinating state-wide training events for mental health professionals. This included full responsibility for securing the catering services, event locations, and contacting trainers.- Organizing monthly meetings for Suicide Prevention Taskforce (MARI, CAPS, UHS, UMHS, PES). This required coordinating with the busy schedules of high-ranking department leaders, sending reminders, developing agendas, and creating PowerPoint slides.- Completing quarterly reports for GLS activities. This required keeping detailed records and corresponding with matching fund partners. - Managing monthly “Campus Grant Newsletter” via Mailchimp.

Everybody knows the duck! - Aflac is a Fortune 200 company!- Voted in the top 100 best places to work- Most ethical insurance company- 50+ million policy holders worldwide

- Searched the company database for potential candidates and scheduled interviews- Conducted interviews, analyzed potential value to the organization, and made the final decision whether or not to employ candidates- Maintained personal files within company databases - Filed and organized work related documents and medical records- Cooperated with store management to ensure employees received proper job skills training

Educational Aspects:Attended Disney leadership development classes and learned key principles related to various leadership styles (servant based leadership, authoritative, etc.). Presented Capstone project focused on materials learned in the course and received the highest scores. Work Based Aspects: *Hollywood Studios (Outdoor Foods)- Practiced leadership by setting a standard of excellence for fellow cast members- Counted cash drawers in the morning shifts - Opened and closed food stands in various locations around the park- Provided friendly guest service and always maintained a genuine smile *Art of Animation Resort (Opening Team)- Worked closely with high level management to ensure future guest would receive the proper experience on arrival- Created new activities for cast members to participate in, to further enhance the excitement and enjoyment of guest - Cooperated with culinary chefs to help create new menus that correlated with the theme of the resort