Corey Kennedy Email and Phone Number

Managing and directing the service department as a whole while focusing onutilization, process improvement, employee growth, client business reviews, and other service KPIs.Created Cybersecurity as a Service service offering using Kaseya’s Compliance Manager.Continuing to manage the Technical Account Management team as well as the other responsibilities from the Director of Account Management role.

Direct the Technical Account Management (TAM) team in better ways to retain clients while improving security/infrastructure/networking posture.Manages the team of 4 TAMs for the West Coast.Directing the onboarding, business review, sales engineering, implementation of new products, and process improvement of all departments that are involved with IT Support.Hiring manager for supplemental departments like project management, CSR, reactive/proactive support.Defined a process to… Show more Direct the Technical Account Management (TAM) team in better ways to retain clients while improving security/infrastructure/networking posture.Manages the team of 4 TAMs for the West Coast.Directing the onboarding, business review, sales engineering, implementation of new products, and process improvement of all departments that are involved with IT Support.Hiring manager for supplemental departments like project management, CSR, reactive/proactive support.Defined a process to facilitate the handoff of sales to service with a repeatable process for business reviews with clients. Show less

Manage the entire client base and the TAMs who manage them.Developed and continued to refine the onboarding process, Business Review format/template, and began identifying areas of further improvement within the service department as a whole.

Manage the clients in the Inland Empire, CA area.Helped grow and maintain client base of 33 clients in the area, 64% more clients managed than other TAMs in the organization.

Creating anime-inspired home decor and jewelry pieces.25K in sales within first year via one sales channelExpanded to 6 additional sales channels in year two with anticipated total of 55K in sales by EOY 2023Expanding global order options with Amazon early 2024.Including clothing line focused on business casual and streetwear options mid-2024

Owner of freelance photography and editing service that focuses on volume-sport leagues, commercial clients, and studio-focused portraiture.Past clients inclue Bovet 1822, LA Gilitinis, Chevron, Library Journal, and more.

Manage host and guest deployment projectsTrained multiple techs from junior to Network engineersClient onboarding

Manage server patching for 100+ clients and over 90 VMsCoordinate and execute backups for clients using VEEAM, Shadow Copy, ToDo and Windows BackupProject manager for on-prem migrations to Office 365Manage Exchange deployments, migrations, and decommissions. Project lead for virtualization of client infrastructure from Server 2008-2016 to Server 2019

Point of contact for supporting East Coast operations.Lead PC Refresh for over 500 devices across the country.Complete tasks for C-level executives regarding IT/Networking.

*Remotely manage over 350+ Windows & MacOS based devices for clients across the US.*Experience supporting Windows 10, 7, 8, XP, and Windows Server 2008/12.*Maintain Active Directory, Mitel phone server, 20+ location SonicWALL and networking devices, and Datto Siris 3 disaster recovery server.*Advance knowledge of computer hardware, TCP/IP networking, Microsoft Office applications, PC Refresh, and QuickBooks management.*Visited client sites quarterly to upgrade network devices… Show more *Remotely manage over 350+ Windows & MacOS based devices for clients across the US.*Experience supporting Windows 10, 7, 8, XP, and Windows Server 2008/12.*Maintain Active Directory, Mitel phone server, 20+ location SonicWALL and networking devices, and Datto Siris 3 disaster recovery server.*Advance knowledge of computer hardware, TCP/IP networking, Microsoft Office applications, PC Refresh, and QuickBooks management.*Visited client sites quarterly to upgrade network devices, perform site surveys, and run additional network cables to new users. Show less

*Supervisor over Western regional distribution for Bimbo Bakeries USA.*Responsible for 75% volume of baked goods for grocery stores including private label items for California, Arizona, Nevada, New Mexico, and Utah.*Create and implement training program for on-boarding new management.*Coordinate with team of engineers to determine best process flow and configuration for relocating operations.*Created an indirect "Floater" role to facilitate product breakdown, sorting, and… Show more *Supervisor over Western regional distribution for Bimbo Bakeries USA.*Responsible for 75% volume of baked goods for grocery stores including private label items for California, Arizona, Nevada, New Mexico, and Utah.*Create and implement training program for on-boarding new management.*Coordinate with team of engineers to determine best process flow and configuration for relocating operations.*Created an indirect "Floater" role to facilitate product breakdown, sorting, and trailer loading. Resulted in 20% increase of trailer completion.*Created WIP board to better align staffing to workload.*Create an inventory process that has expedited the counting of 1.5 million units of inventory into 30 minutes cycle counts.*Reduced operating expenses by 20% by analyzing and reducing the number of times items are handled in the process. Saving $30,000 plus in OT expenses and staffing reductions.*Developed 3 associates into leads who are being developed into supervisors with a three month growth plan. Show less

*Amazon Fulfillment Engine manager responsible for the management of 135+ associates to meet daily production metrics. *Production metric goals ranged from 75,000-100,000+ units per 10 hour shift. *Perform root cause analysis on daily operations to ensure all possible barriers are removed from the process. *Managing performance coaching and feedback on associates. *Coordinate flow of work between upstream and downstream departments to ensure the work remained constant and lean… Show more *Amazon Fulfillment Engine manager responsible for the management of 135+ associates to meet daily production metrics. *Production metric goals ranged from 75,000-100,000+ units per 10 hour shift. *Perform root cause analysis on daily operations to ensure all possible barriers are removed from the process. *Managing performance coaching and feedback on associates. *Coordinate flow of work between upstream and downstream departments to ensure the work remained constant and lean. *Instituted GEMBA change for North America network to properly identify TAKT times based on department functions. *Shift became best performing AFE team within network.*Entrusted with launching the West coast printing operations for Amazon.com in their Make-on-Demand department. The book manufacturing process required proper staffing of over 9 separate stations within the process. When product was finished, coordination between Inbound departments were necessary for proper slotting of items. *Projects based on CI included redesigning of packing process to compartmentalize responsibilities & functions and reconfigure printer setup to increase machine up-time by 41%. Instituted changes saved $60,000 per year (1451 associate hours). Show less

*Promoted from production line material handler to QS/RC Technician within two months of starting. *In charge of performing quality audits and radiation measurements to ensure services rendered met or exceeded customer specifications. *Set up dosimeter placement diagrams for new product. *Acted as point of contact between customers and the customer service department.