Corey Neal Email & Phone Number

Richmond, Victoria, Au

- Oversee and lead the end-to-end implementation process for new and existing customers ensuring projects (Account Setup or Product Launches) are delivered on time within the customer's activation window, within scope, and meet or exceed customer expectations.- Collaborating with clients to understand, gather and document their specific objectives, requirements and workflows to customize the platform or survey set-up accordingly.- Ensuring the customized solution is aligned with the customer's HR systems, business processes and helps them meet their strategic goals. - Act as a primary point of contact for clients to address and resolve any issues or challenges that may arise during implementation and resolve them in partnership with relevant stakeholders and cross functional partners in the business while keeping your People Leader informed.- Proactively identifying and helping unblock customer barriers to successful implementation - Create project plans that align to customer requirements and Success Plan and manage customer through this plan and timeline to achieve value- Gather customer feedback during and post-implementation to identify areas for improvement and influence future cycle launches.- Partner with PS, Trainer and Customer Success Manager by sharing regular updates on implementation progress, reaching out for active partnership on service needs within the project plan and ensuring seamless transitions for customer.- Connecting the customer with the relevant teams/POCs (e.g. People Scientist; Customer Trainers) for the touchpoints that are included within the implementation SOW to ensure they have the support, expertise and tools from other SMEs to complete their implementation successfully.- Documenting the customer’s configurations and decisions at the end of each implementation to ensure efficient handoff/transfer of information to the Customer Success Manager and other IMs the customer may collaborate with in the future."

Richmond, Victoria, Au

Richmond, Victoria, Au

- Manage 50-75 accounts in size, roughly $2 million in ARR- Demonstrate technical and strategic expertise to guide customers to platform activation in less than 4 months- Conduct weekly efficient customers calls ensuring understanding of the platform and maximizing usage- Lead weekly customer platform trainings as well as internal and external office hour sessions- Continuously teach colleagues platform best practices- Work closely with Account Managers on retention and expansion of accounts - Proficient in Front and Vitally- Focused on eliminating bottlenecks from customer activation process

Richmond, Victoria, Au

Richmond, Victoria, Au

• Problem solve customer inquiries by identifying, replicating and troubleshooting problems within the software platform• Evaluate system problems and failures• Communicate findings, document and share usability improvements with Product/Engineering team for future iterations aimed at improving the user experience

West Sacramento, Ca, Us

-Arrive at the ballpark no later than 60 minutes prior to the scheduled start time-Collect rosters and other applicable information, test press box microphone and be set up before first pitch-Keep a detailed scorecard of the game, focusing on every pitch and play-Make announcements as expected of the Official Scorer (i.e. time of first pitch, fielding credits, winning and losing pitchers, etc.)-Coordinate with the MLB Stringer, alerting them of all in-game judgment calls before announcing as well as coordinating approval of the official post-game report prior to its transmission to the Official MLB statistician-Provide a post-game recap detailing Scoring decisions and other application of Rule 9 of the MLB rulebook-Routine day-to-day correspondence via email, Slack, voice call and/or text message, to keep current with coverage schedules and other scheduled assignments.

Sacramento, California, Us

• Progressed SEO efforts using Google Analytics to double the quantity of warm leads•. Produced company knowledge base from scratch• Encouraged customer self-service support though efficient FAQs, how-to videos, articles, and blog posts• Enabled email and chat support systems• Built 1:1 relationships with 100-150 B2C and B2B accounts and stakeholders• Introduced sales processes by creating efficient demo and on-boarding call outlines• Acted as liaison between customer and product/engineering team• Worked cross-functionally on multiple projects in a fast-paced environment• Created digital and social media strategy and content (@Fantag_Live) leading to a 3x increase in engagement• Developed targeted email campaigns that led to 10-20 product demos per week• Drove product awareness by exhibiting at strategic events• Analyzed data and optimized website for seamless user experience• Earned top employee accolades for organizing or coordinating multiple events

Seaside, Ca, Us

• Produced a vast library of graphic, video, and written content that reflected brand style guide and improved SEO and social engagement• Planned and executed marketing strategy• Led a team of 10-15 Event Staff employees • Grew social media engagement 3x• Analyzed data and optimized website for seamless user experience

Santa Rosa, Ca, Us

• Coordinated brand management for seven Foley Family wine brands, including four in New Zealand• Produced sales content for a sales team of 14• Established relationships with sales team that spanned the globe

Poured wines for visitors. Consistent top seller of wine and wine clubs subscriptions

Search Engine Optimization, Social Media Marketing and brand recognition. Produced content for company website, catalog, and social media outlets.

Statistician for all home sporting events using Stat Crew computer software. Public Address announcer for all home soccer, baseball, softball and some basketball games. In-game color-commentator for home basketball and baseball games. Knowledge of scoreboard operations for all sports. Office duties include; labeling and cataloging athlete photos, writing post-game recaps for athletic website, writing athlete bios, producing award certificates. Knowledge of the Sidearm website and Adobe InDesign. Help manage event staff at all home games.

West Sacramento, Ca, Us

Updated and handed out stat packets for the coaching staff, programs, and lineups sheets on a daily basis. Wrote articles for the team magazine, to be handed out to fans at home games. Interacted with players, radio broadcasters, media and official scorer on a daily basis.