Corey Scott Email & Phone Number

Hemel Hempstead, England, United Kingdom

Hemel Hempstead, England, United Kingdom

Working within the NHSP International department building a permanent international recruitment offering through sourcing suitably qualified, professional candidates and placing them into relevant permanent assignments in NHSP client organisations, as well as exploring new client opportunities.

Hemel Hempstead, England, United Kingdom

Managing a team of 10 Contact Centre Advisors who are responsible for providing an outstanding, pro-active customer experience through a variety of contact channels, measured by KPI’s.

Managing an operation and delivery unit of 100+ self-employed delivery couriers to ensure that customers across a set geographical area (Milton Keynes and Bletchley) receive an optimum level of service and that the business meets their SLA’s with their clients.

Watford, England, United Kingdom

Leading and managing a team of circa 12 Customer Care Advisors (including a Senior Customer Care Advisor) to ensure that high performance is achieved across all operational objectives. It is my role to both understand and use reports to monitor performance both historic and in real time; using said information to identify development opportunities and set actions to help improve the customer experience.

Watford, England, United Kingdom

Support the Team Leader in driving performance across all KPI’s and operational objectives through coaching and support. This was to ensure our customers continually received exceptional customer service and a first contact resolution.

Watford, England, United Kingdom

Consistently provide an outstanding level of service and create amazing customer experiences with the aim of a first-time resolution, within our agreed response time across multiple topics and channels, with an emphasis on continuous development.

Luton, England, United Kingdom

My job role at Topman/Topshop involved working within a fast-paced, service based environment with a strong passion for customer satisfaction. As a keen advocate for the brand in addition to my high level of performance, I was eventually promoted to a Team Leader position.

Luton, England, United Kingdom

My main role as an Advanced Sales Advisor was to ensure I liaise with both the team and the customer to ensure I create a positive atmosphere to shop in. My primary duties whilst working for TOPMAN/TOPSHOP were customer service, stock replenishment, maintaining visual standards throughout the shop floor and to support with the onboarding of new starters.

Hemel Hempstead, England, United Kingdom

Provide professional administrative support to qualified social workers, managers and senior staff when dealing with confidential and sensitive matters involving vulnerable children of Hertfordshire and in turn, offering a service to families with complex and sophisticated needs. Following the end of two Academy cohort cycles, I was transferred to a Family Safeguarding Team, who carried out more extensive intervention work on a long term basis with cases and families that are placed under Child Protection.

Hemel Hempstead, England, United Kingdom

Provide professional administrative support to qualified social workers, managers and senior staff when dealing with confidential and sensitive matters involving vulnerable children of Hertfordshire and in turn, offering a service to families with complex and sophisticated needs. Whilst in the Academy Programme, I worked alongside 12 newly qualified social workers and supported them when compiling evidence and information during the Assessment Process under the Children’s Act 1989.