Real-Time Management Analyst
CurrentManage call volume, track daily attendance and all scheduling needs such as breaks, lunches, meetings and training.Work closely with operations to ensure all service levels/metrics are being met daily.Generate ideas for process and service improvement.Produce daily, biweekly and monthly internal reports.Use trends and reports to forecast requirements.Assist with projects and other duties as requested or assigned.Communicate with all levels of the organization.Apply… Show more Manage call volume, track daily attendance and all scheduling needs such as breaks, lunches, meetings and training.Work closely with operations to ensure all service levels/metrics are being met daily.Generate ideas for process and service improvement.Produce daily, biweekly and monthly internal reports.Use trends and reports to forecast requirements.Assist with projects and other duties as requested or assigned.Communicate with all levels of the organization.Apply and demonstrate a high ethical attitude due to access to confidential information.Utilize project planning and monitoring methods to ensure timely completion of assigned projects. Show less