Patrick Chase Email & Phone Number

- Trains and coaches’ employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.- Provides up skilling training when required.- Recommends and suggests new options for training and development.- Creates and edits training tools and training materials as requested..

- Review accounts prior to referral to outside counsel being assigned for action against deficiency balance customers.- Assist in preparing files for transmittal to attorneys.- Follow–up to ensure files are received and legal action is taken according to internal work standards.- Negotiate settlements with customers, HSBC attorneys, customer attorneys and.

- Collect charged off loans, such as judgments and deficiency balances originated as secured, disaster, unsecured, automobile, residential or commercial.- Manage 400 – 500 charged off accounts daily.- Contact borrowers to arrange a settlement on loans to bring them current, pay them off, or establish payment plans.- Interface with attorneys to negotiate.

- Negotiate, review, and enforce commercial equipment lease agreements, automobile lease agreements, automobile loans, personal loans, unsecured loans, unsecured lines of credit, and mortgage loans.- Develop skip tracing program.- Conduct internal/external investigations and assist local law enforcement with respective inquiries.- Monitor global events.