Patrick Chase Email & Phone Number

- Trains and coaches’ employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.- Provides up skilling training when required.- Recommends and suggests new options for training and development.- Creates and edits training tools and training materials as requested.- Provides reporting as required to ensure documentation of training and agent performance.- Performs all managerial administrative tasks as required.- Assists Training Manager in planning training activities.- Recommends, schedules, and conducts agent’s continued training and development based on metrics.- Reports any content or curricular concerns to the Training Manager.- Manages nesting process.

- Review accounts prior to referral to outside counsel being assigned for action against deficiency balance customers.- Assist in preparing files for transmittal to attorneys.- Follow–up to ensure files are received and legal action is taken according to internal work standards.- Negotiate settlements with customers, HSBC attorneys, customer attorneys and other third-party financial payers.- Track money received and maintain current balance worksheets on judgments.- Assist law firms in executing judgments for full recovery.- Aid attorneys in locating customers to effect legal services.

- Collect charged off loans, such as judgments and deficiency balances originated as secured, disaster, unsecured, automobile, residential or commercial.- Manage 400 – 500 charged off accounts daily.- Contact borrowers to arrange a settlement on loans to bring them current, pay them off, or establish payment plans.- Interface with attorneys to negotiate and monitor legal budgets and guidelines before offering a settlement, prepare suit for judgments, and post judgment collections.- Prepare profiles for attorneys so arrangements could be made for judgment.- Review mortgage, note, loan agreements, deeds, assignment of deeds, guarantor forms, corporations, and other related mortgage documentation.- Work with Lexis Nexis for background checks, conduct asset searches, and financial affidavits and other collateral assets.- Skip trace on missing debtors and assets.- Conduct credit reports using TransUnion and Experian (internet).

- Negotiate, review, and enforce commercial equipment lease agreements, automobile lease agreements, automobile loans, personal loans, unsecured loans, unsecured lines of credit, and mortgage loans.- Develop skip tracing program.- Conduct internal/external investigations and assist local law enforcement with respective inquiries.- Monitor global events that could impact EDS global business- Conduct site audits of EDS properties.- Coordinated day to day handling of all security operations- Communicated information to other corporate departments on situations that affected EDS personnel and business at all levels- Interviewed potential suspects and witnesses- Member of corporate executive protection team.