Cory Bean Email & Phone Number

Boston, MA

• Oversaw day-to-day operations of Implementation Manager and Product Support Manager
• Aggregated all customer and user feedback for weekly company presentation
• Tracked all customer success, enrollment, and engagement initiatives; adhered to all SLAs
• Served as primary liaison to CRO, CFO, and VP of Product and Data
• Crafted and administered platform-wide messaging regarding bugs, outages, incentive deadlines, and other announcements
• Maintained relationships with external vendors

Boston, MA

• Managed daily operations of support team and Product Support Specialist, reporting directly to Chief Product Officer
• Migrated Zendesk instance from hub-and-spoke to multibrand solution; led design overhaul of customer help centers to encourage self-service and reduce inbound ticket impact
• Participated in daily product and engineering scrums, flagging, tracking, and triaging bugs with product managers
• Used support metrics to create efficiencies by building templates and standard responses
• Performed hands-on customer and user support

Boston, MA

• Provided clear, concise, and effective support for MYH’s suite of five well-being products
• Utilized Zendesk ticketing system to triage, classify, and resolve high volume of support inquiries in a timely and efficient manner
• Served as top-tier support for escalations from offsite call center
• Worked very closely with product and engineering teams to identify current bugs and potential confusion points in MYH’s web and mobile applications
• Liaised with wearable device provider to ensure seamless integration of wearable and MYH’s step-based intervention, Walkadoo
• Paired with implementation and operations teams to identify and resolve pain points in existing client implementations; served as expert resource on program incentives and incentivized behaviors

Woburn, MA

• Performed final quality check of all copy and graphics for client-specific artwork files
• Ensured accuracy and style consistency based on client brand standards, legal compliance/FDA requirements, and against all client-supplied technical documents and company process requirements
• Analyzed and ensured design elements and color separations conformed to both client and third-party printer requirements
• Enforced all production standards and processes; performed additional duties as assigned

Cambridge, MA

• Developed and maintained master schedule and version matrices for production of three US catalog titles
• Managed contests and promotions from planning to final analysis, including briefing creative elements, providing copy and ensuring proper execution throughout
• Served as main liaison between US marketing team and UK artworking, production and CRM teams for all facets of catalog execution
• Proofread all covers, introductions and pagination for US titles
• Utilized RFM model to create optimized catalog audience selections
• Gathered and analyzed test results for Senior Direct Marketing Manager

Burlington, MA

• Helped manage email marketers through various programs to improve deliverability and reputation
• Assisted in optimization of large-volume and highly-targeted email campaigns
• Diagnosed and resolved intermittent/ongoing deliverability issues
• Set up and verified client email authentication
• Developed, edited and maintained client deliverability report content while adhering to strict quality and accuracy guidelines
• Worked closely with account teams to educate clients of industry best practices

Burlington, MA

• Proofread copy; ensured all content matched clients’ original submissions; ensured company and client best practices and guidelines were properly utilized; proofread for branding and legal compliance
• Ensured highest quality for all campaigns by testing link functionality and email and landing page functionality and rendering
• Provided copy editing and creative writing services for clients and company, including email content and white papers
• Developed and maintained client-specific style guides
• Maintained 100% accuracy while meeting tight deadlines and accommodating frequently-changing priorities and tasks
• Identified inefficiencies within the QA and production processes; developed and implemented process improvements, decreasing overall turnaround time while increasing quality and efficiency

Bachelor Of Arts (B.A.)

Education record

Academic semester abroad in London, England