· Work in Agile environment including scrum ceremonies (daily scrum, planning, review, retrospective)· Prioritize and report defects, present documents and reports in daily Standup meetings.· Utilize HP ALM and JIRA for test management and defect tracking· Perform regression, integration, functional & non-functional testing · Created 325+ defects in 2018· Collaborate closely with developers, business analysts and product management· Document relevant testing and troubleshooting information in Confluence and OneNote· Perform standard testing methods including data validation, performance, stress testing, smoke testing, System testing, Integration testing of the application· Develop effective end-to-end manual and automated test strategies · Monitor SOAP & REST API performance via Postman test suite using JavaScript· Enthusiastic about learning new technologies

· Assist partners with any questions or reported issues with the ConnectWise software· Work with other colleagues to find resolutions and provide partners with the best experience possible · Recap and document all interactions with partners· Advise best practices that help contribute to the overall success of their company

Primarily an administrative role, the position purpose is to support the sales organization by owning administrative processes to ensure that customers needs are met.Performs all clerical and administrative duties for the assigned sales department and or sales teamPerforms sales order processing, promo requests and quotes Runs reports, data entry, database management, order trackingManages routine inbound and outbound sales calls in order to quote prices and place orders for product and services to ensure daily and quarterly sales goals are metHandles issue resolution such as shipping / stock, promotional adjustmentsMaintains daily transactional engagement with the customer and internal partners