Cosmin Marin Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

• Proactively fostering a Lean Culture within the project, promoting continuous improvement and operational excellence throughout the organization.
• Taking on the responsibility of assisting team members in their training and testing efforts, ensuring their proficiency in Lean methodologies and tools.
• Actively identifying and implementing lean ideas and practices to streamline processes, eliminate waste, and enhance overall efficiency.
• Conducting thorough analysis to calculate the business impact of lean initiatives, providing valuable insights into cost savings, productivity improvements, and other key performance metrics.

Bucharest, Romania

• Responsible for the biggest client on the market and many others;
• Helped with the new joiners training;
• Had multiple sessions with the project's developers brainstorming on ways to improve the process;
• Transitioned to a finance and accounting department where i perform month end reporting, refunds,cash application,invoice/credit note creation and any other assigned activity;

Bucharest, Romania

• Responsible with the maintenance of the live automations;
• Managing and escalating queries or requests related to the RPA implementations on the process;
• Helping with the scope documentation;
• Guiding the developers throughout the debugging sessions;

Bucharest, Romania

• Handling customer requests and booking of orders in the ERP system (SAP) while maintaining a good relationship with the end customers;
• Collecting information from logistics partners and informing customers regarding availability and deliveries;
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Handling any issues, looking for solutions along with all the parties involved;

Bucharest, Romania

• Delivering exceptional technical support via phone and chat to customers located in the UK, Ireland, and Scotland, ensuring prompt issue resolution and customer satisfaction.
• Assisting on-site engineers during customer visits, providing valuable support and guidance to ensure smooth installations and service delivery.
• Showcasing cutting-edge offers in the rapidly evolving "Smart House" industry to clients, facilitating their purchasing decisions and providing guidance on product selection and installation options, whether online or.
• Continuously staying abreast of the latest advancements and trends in the "Smart House" industry to offer knowledgeable recommendations and provide a superior customer experience.

Romania

• Efficiently managing port-out requests, ensuring timely and accurate processing while maintaining a strong focus on customer satisfaction.
• Proactively reaching out to customers, leveraging their history with the company to present compelling offers that incentivize them to continue their partnership with us.
• Expertly guiding customers through the cancellation process of their port-out request, addressing concerns and providing solutions to retain their loyalty.
• Streamlining contract creation procedures, ensuring accuracy and completeness while adhering to company policies and legal requirements.
• Building strong relationships with customers by demonstrating empathy, active listening, and a commitment to meeting their needs and preferences.
• Conducted thorough market research and competitor analysis to stay ahead of industry trends and ensure a competitive edge.

Romania

• Providing efficient 1st line technical support to US customers via phone, ensuring prompt issue resolution and customer satisfaction.
• Managing customer accounts and proactively communicating updates on billing information.
• Introducing customers to the latest offers and informing them about encryption options to enhance data security.
• Successfully achieved sales targets by actively listening to customer concerns, effectively addressing technical issues, and guiding discussions towards a sales outcome, resulting in increased customer satisfaction and.