A full-time L4 role providing 2nd line technical support through chat, call, and ticket channels to employees worldwide by receiving escalations from Tier 1 engineers, as well as directly supporting Tier 1 engineers through consultations.Additionally reviewing, drafting and publishing articles for internal engineer-only usage, and reviewing engineer feedback data.

A full-time L3 role while going through the promotion process to L4, providing 2nd line technical support through chat, call, and ticket channels to employees worldwide by receiving escalations from Tier 1 engineers, as well as directly supporting Tier 1 engineers through consultations.

A 6 month job rotation program to the IT Services Content Team, updating and creating engineer-facing KB articles while collaborating with service owners and subject matter experts to refine content, ensuring they meet the highest standards of accuracy. Additionally, managing a content review/migration project.More info can be provided upon request.

An 8 week job rotation program, providing 2nd line technical support through chat, call, and ticket channels to employees worldwide by receiving escalations from Tier 1 engineers.More info can be provided upon request.

In a full-time L3 position, providing 1st line technical support through chat, call, and ticket channels to employees worldwide. Additionally auditing IT chats of engineers to improve Skill Based Routing data, conducting reviews of IT documentation to ensure technical accuracy, and developing tools and scripts to streamline internal IT workflows.More info can be provided upon request.

Leading design projects, creating cohesive identities and websites for clients.More info can be provided upon request.

Providing technical support and guidance to customers as a Managed Service Provider (networking installation and management, desktop/laptop setup and installation, Windows Server management), training newer staff members, as well as assisting on office fit-outs.More info can be provided upon request.