Coumba D. Email & Phone Number

Netherlands

Amsterdam, North Holland, Netherlands

Lucid Software offers a leading Visual Collaboration Suite that helps teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian and Microsoft… Show more Lucid Software offers a leading Visual Collaboration Suite that helps teams see and build the future from idea to reality. With its products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Top businesses use Lucid's products all around the world, including customers such as Google, GE and NBC Universal. Lucid's partners include industry leaders such as Google, Atlassian and Microsoft. Since the company's founding, it has received numerous awards for its products, business and workplace culture. Key responsibilities:- Cross-functionally collaborating with the i18n team, the EMEA CS team, the EMEA sales team, and others to provide international users with the best product support experience.- Recognizing the needs of international users and key international accounts, and build systems and processes to meet them.- Developing and maintaining product expertise, and work closely with other team members to resolve user issues.- Identifying and monitor key user operational metrics to help champion improvements to our product and support offerings.- Managing technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflow and proactively identifying consumer needs.- Collaborating with Engineering and Product on specific user-impacting issues and bugs.- Localizing the Help Center and user education content, analyzing user behavior data and making content improvements based on data analysis.- Representing Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users’ questions/feedback receive quality, timely answers.- Acting as a central point of contact for enterprise related customer issues and managing the customer relationship from a technical perspective with minimal supervision Show less

Paris, Île-De-France, France

Amsterdam, North Holland, Netherlands

Key responsibilities:- Overseeing and managing incoming support ticket flow- Sweeping, troubleshooting, logging, escalating and tracking bugs- Managing ticket intake form, ticket routing and users support journey via Zendesk- Setting up automations such as auto responses and bulk responses- Improving internal processes and ticket flow - Acting as a bridge between the Community Success team and the Product & Engineering team- Sharing knowledge and providing guidance… Show more Key responsibilities:- Overseeing and managing incoming support ticket flow- Sweeping, troubleshooting, logging, escalating and tracking bugs- Managing ticket intake form, ticket routing and users support journey via Zendesk- Setting up automations such as auto responses and bulk responses- Improving internal processes and ticket flow - Acting as a bridge between the Community Success team and the Product & Engineering team- Sharing knowledge and providing guidance to other CS Coordinators for answering ticketsabout site features and bugs- Creating roadmaps to achieve quarterly goals according to business value and strategic importance- Planning, evaluating, and improving the efficiency of the team to enhance speed, quality, efficiency, and output, in partnership with the team leader and manager Show less

Amsterdam, North Holland, Netherlands

- Responding to external product users regarding issues they may be facing via Zendesk (French, English, Italian & Spanish)- Investigating account suspensions and policy violations- Adjusting order pages and seller invoices- Processing fraud and abuse reports-------------------------------------------------------- Assisting with internal translation and proofreading requests- Creating templates for the team- Translating blog posts, marketing collateral, email… Show more - Responding to external product users regarding issues they may be facing via Zendesk (French, English, Italian & Spanish)- Investigating account suspensions and policy violations- Adjusting order pages and seller invoices- Processing fraud and abuse reports-------------------------------------------------------- Assisting with internal translation and proofreading requests- Creating templates for the team- Translating blog posts, marketing collateral, email content and press releases Show less

Amsterdam Area, Netherlands

We're on a mission to build the biggest and most comprehensive music database and marketplace. Imagine a site with discographies of all labels, all artists, all cross-referenced, and an international marketplace built off of that database. It's for the love of music, and we're getting closer every day.

Amsterdam Area, Netherlands

- Translating a broad array of content assets: partner's listings, website content, CTAs, marketing collateral, SEO keywords- Maintaining glossaries up-to-date

Amsterdam Area, Netherlands

Tripaneer is the world’s leading marketplace for themed travel experiences. With a focus on our most successful label, BookYogaRetreats.com, I am trusted with growing our online presence on the French-speaking markets as well as growing our supply according to the local demand from scratch.The role encompasses a wide variety of tasks, ranging from partner acquisition, marketing and content management to copy editing and copy testing :- Identifying potential sales leads and… Show more Tripaneer is the world’s leading marketplace for themed travel experiences. With a focus on our most successful label, BookYogaRetreats.com, I am trusted with growing our online presence on the French-speaking markets as well as growing our supply according to the local demand from scratch.The role encompasses a wide variety of tasks, ranging from partner acquisition, marketing and content management to copy editing and copy testing :- Identifying potential sales leads and proactively converting them into collaborators to be featured in our roster- Providing assistance and guidance to our partners- Enriching our database with relevant online influencers and encourage them to backlink to our webpage as an SEO linkbuilding endeavour- Coordinating and creating listings in our content management system- Proactively running copy experiments on the website to drive conversion Show less

Amsterdam Area, Netherlands

At Festlane, we pride ourselves in being the first online comprehensive one-stop shop which enables you to book your tailor-made trip to any music festival in just a few minutes. Choose your festival, select your flights, pick an accommodation, and enjoy the musical experience: you call the tune!Going to the same old festival for the 5th consecutive year? Thanks, but no thanks. Routine is not part of our vocabulary. We like diversity and we believe that the world is packed with ace… Show more At Festlane, we pride ourselves in being the first online comprehensive one-stop shop which enables you to book your tailor-made trip to any music festival in just a few minutes. Choose your festival, select your flights, pick an accommodation, and enjoy the musical experience: you call the tune!Going to the same old festival for the 5th consecutive year? Thanks, but no thanks. Routine is not part of our vocabulary. We like diversity and we believe that the world is packed with ace music festivals only waiting to be discovered. Where will your next musical journey take you ?My role as content manager involved :- Defining the brand voice according to the company’s brand key- Crafting website content and marketing collateral from scratch- Arranging translation into 7 European languages- Building up a team of freelance copywriters and translators, dispatching the workload and ensuring quality and adherence to deadlines- Creating search-engine friendly marketing copies in both English and French- Sourcing and editing imagery - Translating and localising pre-existing content into French- Working hand in hand with the Product Owner to maintain the website content relevant and up to date Show less

Région De Amsterdam, Pays-Bas

Each day TravelBird features the most competitively priced holidays online and currently caters to the Dutch, Belgian, Spanish, French, British, Hungarian, Italian, Polish, Swedish, Finnish, Danish, Norwegian, Portuguese, Austrian and German consumer markets. The deals vary from sun holidays to theatre tickets and from exclusive dinner packages to wellness treatments. Main responsibilities:- Write appealing and inspiring offers based on the information provided by the… Show more Each day TravelBird features the most competitively priced holidays online and currently caters to the Dutch, Belgian, Spanish, French, British, Hungarian, Italian, Polish, Swedish, Finnish, Danish, Norwegian, Portuguese, Austrian and German consumer markets. The deals vary from sun holidays to theatre tickets and from exclusive dinner packages to wellness treatments. Main responsibilities:- Write appealing and inspiring offers based on the information provided by the Account Managers- Translate existing offers and adapt them to cater to the French and Belgian markets- Select imagery that matches the theme & captures the essence of the offers and edit photographs- Captivate the readers' eye by enhancing the content I create using my basic but steady knowledge of HTML with a dash of CSS- Work in close cooperation with the Marketing Manager to create engaging daily newsletters- Supervising website categories ensuring consistency and relevance - Liaise with international teams of travel advisors, account managers and editors to work towards the resolution of issues encountered by clients Show less

Remote

Cafebabel is the first European online media targeting the Erasmus generation. Entirely translated in 6 languages - French, English, German, Spanish, Italian and Polish - Cafebabel offers content on society and cultural trends in Europe.

Amsterdam Area, Netherlands

Travix International is one of the largest online travel companies with an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, BudgetAir, Easytobook.com, Vayama, Vliegwinkel and Flugladen. Within the online payment and anti-fraud department, the Fraud Reviewing team analyzes the transactions made on the company's different websites in order to prevent fraudulent activities.Main responsibilities :- Investigate bookings on… Show more Travix International is one of the largest online travel companies with an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, BudgetAir, Easytobook.com, Vayama, Vliegwinkel and Flugladen. Within the online payment and anti-fraud department, the Fraud Reviewing team analyzes the transactions made on the company's different websites in order to prevent fraudulent activities.Main responsibilities :- Investigate bookings on a daily basis and maintain a record of the actions taken on each booking- Undertake proactive analysis of transactional and customer records, to link unidentified transactions and accounts to known or suspected fraudulent activity- Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts- Work closely with the Manager to develop, document and test new procedures- Be an integral part of the team responsible in creating a new fraud analytics tool- Consult on current settings to enable maximum commercial ability whilst preventing fraud loss Show less

Amsterdam Area, Netherlands

Easytobook.com specialises in all types of accommodations: hotels, bed & breakfasts, hostels and apartments. The agency works with more than 120,000 hotels in 8,000 cities. The brand was part of Travix International from August 2011 until January 2014. It was then acquired by Indian juggernaut MakeMyTrip.com.As a member of the Resolution Team, I focused on social medias and guest reviews platforms.Main responsibilities:Community Management:- Monitor… Show more Easytobook.com specialises in all types of accommodations: hotels, bed & breakfasts, hostels and apartments. The agency works with more than 120,000 hotels in 8,000 cities. The brand was part of Travix International from August 2011 until January 2014. It was then acquired by Indian juggernaut MakeMyTrip.com.As a member of the Resolution Team, I focused on social medias and guest reviews platforms.Main responsibilities:Community Management:- Monitor contacts from customers online and provide answers to their queries and resolutions to their complaints- Supervise positive as well as negative online feedbacks about the company- Manage and respond to guest reviewsContent writing and editing:- Create a 100-pages manual to determine Customer Care Agents' tasks and responsibilities, as well as procedures to follow- Write and translate template emails to be used by Customer Care AgentsDispute management:- Handle customer's complaints via phone calls and emails- Liaise with the relevant departments of the company as well as partners and third parties to solve issues Show less

Amsterdam Area, Netherlands

- Handling of reservations requests- Answering e-mails from customers and hotels- Answering telephone calls from customers and hotels- Assisting customers and hotels via our online live person chat- Taking care of hotel website and amendments of availability, rates and special offers- Taking care of good contacts with hotels in order to secure up to date information- Taking care of internal and external contacts- Providing resolutions to complaints of customers and… Show more - Handling of reservations requests- Answering e-mails from customers and hotels- Answering telephone calls from customers and hotels- Assisting customers and hotels via our online live person chat- Taking care of hotel website and amendments of availability, rates and special offers- Taking care of good contacts with hotels in order to secure up to date information- Taking care of internal and external contacts- Providing resolutions to complaints of customers and hotels Show less

Paris, France

Main tasks/responsibilities:• Guide and assist Students throughout their English course following WSI method.• Create a student oriented environment.• Control and check proper functioning of Students tools• Perform students follow-up• Assist Students and visits.• Work in reception, transfer phone calls.• Class and didactic activities booking• Perform administrative tasks.• Strive to keep image and comfort of branch at the highest level.

M1, Translation (English / Spanish / Italian) & Intercultural Communication

SIT is a private institute offering programmes in Intercultural Management and Communication, Translation, and Conference Interpreting..

Ba, Applied Foreign Languages (English/Italian), Specialisation: Specialized Translation

Languages: French | English | Italian Specialisation: Translation studies & Linguistics

Ba, Applied Foreign Languages (English/Spanish), Specialisation: Business & International Trade

Languages: French | English | Spanish Specialisation: Business & International Trade