Carlos Palacio Email & Phone Number

Toronto, ON, CA

Mississauga, Ontario, CA

Mississauga, Ontario, CA

London, England, GB

• Start-up now part of Stagwell Group U$2.5B+ Tech & Insights; Private Equity portfolio company sold to Stagwell Group in 2022.
• In charge of Maru Group of companies’ IT, Security, and Shared Services for all global locations (Canada - Toronto, Vancouver, US - New York, Chicago, San Francisco, Los Angeles, Argentina – Buenos Aires, UK – London.
• Led 5 groups – IT Infrastructure & Operations, IT Applications, IT Security & Compliance, Helpdesk and Product (including UX).
• Owner of the global IT Strategy; client-first approach.
• Captained enterprise-wide compliance ISO 27001 certification, cybersecurity (including Red/Blue Teams), Risk Management.
• P&L Ownership (including Budget and Execution)

Markham, ON, CA

Toronto, Ontario, CA

• U$100MM Health Research Non-profit
• In charge of the Information Services Operations - IT Infrastructure, Applications and Help Desk – as well as Procurement and Logistics in the 32 offices of The Arthritis Society across Canada (300+ employees).
• Helmed 4 groups – IT Infrastructure & Operations, IT Applications, IT Security & Compliance and Helpdesk.
• P&L Ownership (including Budget and Execution).
• Captained enterprise-wide modernization projects, cascading a legacy phase-out while introducing new server systems and network infrastructure without risking data integrity or business interruption.
• Advised CEO on 5-year strategy, policy, EA, supporting mission, revenue development and digital marketing; developed organizational IT Strategy.

Toronto, Ontario, CA

• Part of George Weston Group U$40B+ Food; reported to the VP of IT.
• Managed national IT Operations across Infrastructure, Data Center, Help Desk, Network and Engineering - including enterprise-wide project portfolio, service delivery, QA - of one of North America’s largest food.
• Helmed 3 groups – Network Engineering, Operations & Help Desk and Hand-helds & Distributors.
• Ensured ongoing SOX and COBIT compliance, governing all infrastructure controls for financial data security and integrity, audit preparedness, cycle reporting for external reviews.
• Restructured an inherited team of senior reports and engineers to improve working relationships and service.Selected Milestones:1)Technology Transformation: Developed ERP Strategy SAP Implementation and BAAN DR and HA..

Waterloo, Ontario, CA

• Research in Motion (RIM)/Blackberry (U$1B+ Technology)
• Joined this iconic Canadian telecoms and wireless innovator to oversee global projects, including implementation of business applications and technical infrastructure, supporting all world-wide 81 offices in 27.

Medley, Florida, US

• U$1B+ Technology
• Enjoyed a robust career and progressive promotion with this technology retailer, rising to deliver regional leadership in North, Central and South America, USA and areas of the Caribbean.
• Launch of INTCOMEX Holdings to create the processes and procedures for an Initial Public Offering (IPO); Spearheaded the visioning, strategy and execution of business transformation initiatives;Selected Milestones:1).

Hallandale Beach, Florida, US

• Enjoyed a robust career with this telecommunications and technology solutions provider with offices in 16 countries and 500+ employees across America. Reported directly to the CEO.
• Piloted design, development, and implementation of key internal information systems, while driving necessary training, policy, and procedures; Spearheaded IT teams in multiple countries.Selected Milestones:1).

Bogotá, Cundinamarca, CO

Assisted the Computer Data Center division with technical support for students developing basic and in depth knowledge of the internet and helped students to develop basic concepts in Workshops.Other Positions held during this period- Teacher Assistant- Computer Technical Assistant- Internet Computer Technical Support

US

Developed policies and guidelines for Customer Support Department and the Office Lan Administrator for the Colombian office.Selected Milestones:+ Re Engineering of the Customer Services Process+ Re organization of the Office Lan and Content Manager of CompuServe

Masters, Meng Electrical Engineering

Masters, Mba Information Systems (Partial Credit)

B.A.Sc/ B.E, Engineering Computer And Systems