Carlos Palacio Email and Phone Number
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▮ EXECUTIVE SNAPSHOT+ Strategic and business-savvy IT Executive with 20+ years of global experience leading IT/IS Strategy, Innovation and Operations, including Infrastructure, Security, Compliance, Applications, ERP implementations, management of multi-million capital and operational budgets ($100MM+) supporting short and long term goals while ensuring business growth+ Brings proven successes designing and implementing cost-effective enterprise solutions with the functionality, flexibility and scalability to meet the needs of organizations with sophisticated user and client demands+ Adept at bi-modal IT, managing bottom line performance by aligning information technology with business objectives, as well as fluid innovation.+ Facilitates relationships internally and externally across stakeholders, with conflicting interests and priorities+ Motivational leader, empowers multicultural, remote and in-house teams with the tools and knowledge to become high-impact contributors innovating and embedding technology in core services and products▮ CRITICAL STRENGTHS: + Innovative and Inspirational Business Leader (Team Optimization & Leadership)+ Multi-million dollar Budgets+ Multidisciplinary Stakeholder Relations+ Start-ups / Turnarounds / Change Leadership / Merger and Acquisitions(M&A)+ Vendor and Supplier Management+ Profit and Loss (P&L), Revenue creation, Cost Control, savings and optimization+ Communications (Spanish Native, English Fluent, French and Portuguese Basic)+ Technology Transformation (Data Centre, VM, SaaS, ITIL/SOX, Compliance, IT modernization, Bi-modal IT)+ Systems Strategy and Implementations: ERP (SAP, JD Edwards, BAAN, Portal, Rodopi, NetSuite, others), CRM (Salesforce, NetSuite, others), Billing and Business Analytics (Reports System, Big Data and Business Intelligence)+ IT Operations Governance, Enterprise Architecture (EA), Infrastructure Strategies, Risk and Compliance+ Security and Compliance+ Digital Strategy
Appficiency Inc.
View- Website:
- appficiencyinc.com
- Employees:
- 133
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Chief Executive Officer - Snapon SoftwareAppficiency Inc.Toronto, On, Ca
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Chief Executive Officer NgsAppficiency Inc. Nov 2024 - PresentMississauga, Ontario, Ca
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Chief Information Officer & Chief Product OfficerAppficiency Inc. Oct 2023 - Nov 2024Mississauga, Ontario, Ca
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Group Chief Information Officer & Chief Product OfficerMaru Group Apr 2016 - Oct 2023London, England, Gb• Start-up now part of Stagwell Group U$2.5B+ Tech & Insights; Private Equity portfolio company sold to Stagwell Group in 2022.• In charge of Maru Group of companies’ IT, Security, and Shared Services for all global locations (Canada - Toronto, Vancouver, US - New York, Chicago, San Francisco, Los Angeles, Argentina – Buenos Aires, UK – London, Southampton, Livingston) as well as Product innovation, strategy, and delivery.• Led 5 groups – IT Infrastructure & Operations, IT Applications, IT Security & Compliance, Helpdesk and Product (including UX).• Owner of the global IT Strategy; client-first approach.• Captained enterprise-wide compliance ISO 27001 certification, cybersecurity (including Red/Blue Teams), Risk Management.• P&L Ownership (including Budget and Execution)• Client contracts negotiation from IT, security, and compliance.• Advised CEO on policy, cost synergies and IT for Acquisitions. • Led the overall organization’s optimization of processes to reduce time, resources, and cost.Selected Milestones:1) Technology Transformation: Separation and Integration of carveout - Led the IT separation when the Research and Consulting division was purchased by Maru/Group. Let the integration of all the Acquisitions.2) No Physical footprint: Architected a 100% cloud environment (AWS O365 and Azure) to support all the IT aspects of the organization. 3) New products - Listed – social influencer listener (topics including hate speech) 4) Cost Savings: Controlled the cost of the company carve-out delivering the separation under budget and 3 months before plan. 5) Strategized IT synergies during Merger and Acquisitions to find cost reduction opportunities for the acquisitions. Vendor negotiation and process optimization - saved 10% of the company budget. -
Member Board Of DirectorsCio Association Of Canada Dec 2014 - Dec 2016Markham, On, Ca -
Vice President Information Technology And Chief Information OfficerThe Arthritis Society Sep 2012 - Apr 2016Toronto , Ontario, Ca• U$100MM Health Research Non-profit• In charge of the Information Services Operations - IT Infrastructure, Applications and Help Desk – as well as Procurement and Logistics in the 32 offices of The Arthritis Society across Canada (300+ employees).• Helmed 4 groups – IT Infrastructure & Operations, IT Applications, IT Security & Compliance and Helpdesk.• P&L Ownership (including Budget and Execution).• Captained enterprise-wide modernization projects, cascading a legacy phase-out while introducing new server systems and network infrastructure without risking data integrity or business interruption.• Advised CEO on 5-year strategy, policy, EA, supporting mission, revenue development and digital marketing; developed organizational IT Strategy.• Led IS team to work in an innovative and agile mode while maintaining a secure and stable computing environment with maximum system availability and performance.Selected Milestones:1) Leadership: influenced CEO on moving the company to high performance standards; Customer Service culture implementation.2) Digital Strategy: Embedded technology into services/products, user-first approach; developed the organization cybersecurity plan.3) Technology Transformation: i] Bi-modal IT – created a structure for fluid innovation with reliable operation support; ii] Data Centre reorganization - reducing data centre blueprint by 50% using VM; iii] Telecommunications Consolidation $3MM project to upgrade all the wireless, Data Centre and Network infrastructure using alternate funding - 20% in operational savings; iv] BI and Big Data to better manage donors.4) Cost Savings: Network Analysis, Optimization and Re-engineering; Deployment of cutting-edge technology and vendor negotiation, bringing $100K in savings. -
Director It Network And OperationsWeston Foods (Canada) Inc. Jun 2010 - Sep 2012Toronto, Ontario, Ca• Part of George Weston Group U$40B+ Food; reported to the VP of IT.• Managed national IT Operations across Infrastructure, Data Center, Help Desk, Network and Engineering - including enterprise-wide project portfolio, service delivery, QA - of one of North America’s largest food processing and distribution groups 85 facilities and 6,000+ employees.• Helmed 3 groups – Network Engineering, Operations & Help Desk and Hand-helds & Distributors.• Ensured ongoing SOX and COBIT compliance, governing all infrastructure controls for financial data security and integrity, audit preparedness, cycle reporting for external reviews.• Restructured an inherited team of senior reports and engineers to improve working relationships and service.Selected Milestones:1)Technology Transformation: Developed ERP Strategy SAP Implementation and BAAN DR and HA. 2) Dropped Data Center risk by 50% - business case, project outline and budget.3) Revitalized project management procedures, doubling projects delivered in ½ time.4) Led IT organizational blue-sky planning and support for multiple Merger and Acquisitions.5) Cost Savings: Slashed expenses by $3MM through negotiation, outsourcing and monitoring (Microsoft, Bell, AllStream, CompuCom, Rogers, TELUS). -
It Project ManagerResearch In Motion Sep 2008 - Jun 2010Waterloo, Ontario, Ca• Research in Motion (RIM)/Blackberry (U$1B+ Technology) • Joined this iconic Canadian telecoms and wireless innovator to oversee global projects, including implementation of business applications and technical infrastructure, supporting all world-wide 81 offices in 27 countries and 19,000+ employees. Reported to the Manager of IT PMO and the CIO in some projects. Captained teams of up to 50 technical resources, diplomatically navigating a complex system of resource allocation.Selected Milestones:1) Leadership: Managed budgets of $50MM-$100MM.2) Technology Transformation: Led a massive IT Data Center infrastructure build, implementation, and migration project – including SAP Data Center migration; Enabled adoption of new technologies - project management for back office; Managed design and deployment of all IT items for multiple buildings (10Ks of workstations), Support Merger and Acquisitions IT initiatives (Certicom, QNX). -
It Operations Regional DirectorIntcomex Holidings Llc Mar 2007 - Dec 2007Medley, Florida, Us• U$1B+ Technology• Enjoyed a robust career and progressive promotion with this technology retailer, rising to deliver regional leadership in North, Central and South America, USA and areas of the Caribbean. • Launch of INTCOMEX Holdings to create the processes and procedures for an Initial Public Offering (IPO); Spearheaded the visioning, strategy and execution of business transformation initiatives;Selected Milestones:1) Leadership: Y/Y revenue gains of $1Billion (2007) in technology retail through systems optimization and BI. Customer Service culture implementation.2) Achieved SOX & ITIL compliance, implementing the technology infrastructure, process and procedures to meet regulatory standards for reporting and security. Collaborated with Accounting, Finance and IT to ensure flawless adoption of new requirements and audit schedules. -
Mis Regional DirectorIfx Networks / Ifx Corp Jul 1999 - Mar 2007Hallandale Beach, Florida, Us• Enjoyed a robust career with this telecommunications and technology solutions provider with offices in 16 countries and 500+ employees across America. Reported directly to the CEO.• Piloted design, development, and implementation of key internal information systems, while driving necessary training, policy, and procedures; Spearheaded IT teams in multiple countries.Selected Milestones:1) Leadership: Customer Service culture implementation.2) Digital Strategy: New Products - Supported the Product team in the creation of new products and services (using MPLS, VoIP).3) Technology Transformation: SOX & ITIL compliance – pre IPO, public and back to private. Customer Centric culture; Data driven decisions.4) Cost Savings: Crafted a cost-efficient and nimble ERP process -saving $500K/year; Navigated a critical reorganization, dropping headcount by 50% and slashing payroll cost by half without risking business/service. -
Customer SupportUniversidad De Los Andes Aug 1996 - May 1999Bogotá, Cundinamarca, CoAssisted the Computer Data Center division with technical support for students developing basic and in depth knowledge of the internet and helped students to develop basic concepts in Workshops.Other Positions held during this period- Teacher Assistant- Computer Technical Assistant- Internet Computer Technical Support -
Lan Administrator And Customer SupportCompuserve De Colombia Ltda Feb 1998 - Dec 1998UsDeveloped policies and guidelines for Customer Support Department and the Office Lan Administrator for the Colombian office.Selected Milestones:+ Re Engineering of the Customer Services Process+ Re organization of the Office Lan and Content Manager of CompuServe
Carlos Palacio Skills
Carlos Palacio Education Details
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University Of WindsorMeng Electrical Engineering -
Universidad Politécnica De Puerto RicoMba Information Systems (Partial Credit)
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Universidad De Los AndesEngineering Computer And Systems
Frequently Asked Questions about Carlos Palacio
What company does Carlos Palacio work for?
Carlos Palacio works for Appficiency Inc.
What is Carlos Palacio's role at the current company?
Carlos Palacio's current role is Chief Executive Officer - SnapOn Software.
What is Carlos Palacio's email address?
Carlos Palacio's email address is cp****@****itis.ca
What is Carlos Palacio's direct phone number?
Carlos Palacio's direct phone number is +164725*****
What schools did Carlos Palacio attend?
Carlos Palacio attended University Of Windsor, Universidad Politécnica De Puerto Rico, Universidad De Los Andes.
What are some of Carlos Palacio's interests?
Carlos Palacio has interest in Social Services, Children, Economic Empowerment, Politics, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Carlos Palacio known for?
Carlos Palacio has skills like Vendor Management, Integration, Data Center, Management, Itil, Project Portfolio Management, Leadership, Project Management, Team Leadership, It Operations, Crm, Pmo.
Who are Carlos Palacio's colleagues?
Carlos Palacio's colleagues are Mary Jane Wagan - Dela Peña, Rohan Panchal, Geneva Manarang, Cha V., Sunny Gook, Cpa, Karim Elneyad, Batuhan Aktan.
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