Perform product management, strategic planning, program management, and portfolio operations. Led a team of Directors, Program Managers, and Analysts in delivering high-impact initiatives across multiple workstreams, driving organizational growth, optimizing processes, and ensuring alignment with business strategies. Managed complex dependencies and risks, fostered cross-team collaboration, and consistently delivered outcomes aligned with company OKRs (Objectives and Key Results).• Spearheaded the end-to-end development of a scalable Business Operations Platform, coordinating efforts across engineers, finance, backend developers, and product teams. Delivered a mission-critical system that served 3,000+ internal users, resulting in a 25% reduction in program delays within 6 months, significantly boosting operational efficiency.• Established an iterative feedback loop between product and technology teams, refining roadmap accuracy and resource estimation processes. This initiative delivered a 10% acceleration in product delivery and a 15% improvement in resource allocation across key departments.• Designed and implemented a scalable operational framework that reduced the typical funding cycle from 3 months to just 1 week, accelerating financial decision-making and enabling faster execution of key initiatives.

Managed a team of Data Scientists to optimize the data science workflow and implement efficient workload management strategies while ensuring data quality. Spearheaded the standardization and utilization of digital insights to drive innovation for Visa's partners and clients on a global scale. • Developed a highly accurate Near Real Time / Early warning Anomaly Detection Model that successfully detected critical incidents with a 95% success rate and less than 10% false positives.• Created a Recommendation Model that reduced troubleshooting time for Engineers by 30%, contributing to the "shift left" approach of identifying defects in the early stages of the development cycle. • Built a predictive model with an 85% success rate in forecasting the likelihood of positive Visa Checkout Transactions for specific merchants.

Led and managed a team of Data Engineers to successfully implement a strategic vision for the development of a state-of-the-art Digital Mobile and Product Development reporting and analytics platform. • Collaborated with business partners to identify and address data and analytics needs, resulting in the completion of a Visa Checkout Data Ecosystem in just 8 months and at a significant cost savings.• Implemented dashboards that achieved a remarkable 240x improvement in response time.• Pioneered the adoption of Mobile Business Insights and developed Near Real Time Reporting capabilities for peak season holiday analysis.

Technical Program Manager specializing in Digital & Mobile Innovation Product Development. Managed cutting-edge programs focused on Front End and Backend Components to drive the future of payments and commerce, including Visa Checkout, Tokenization, and Mobile/Proximity Payments (Apple Pay, Samsung Pay, Android Pay). Collaborate with clients and architects to strategically develop and implement features aligned with a comprehensive product roadmap.• Managed the Visa Checkout Program, a multi-year initiative spanning multiple regions and an $80M budget. • Developed and managed the Digital and Mobile Program Development Platform as a Service. Achieved cost savings of $5.5M through retirement of IBM Smart Analytics System and Ab-Initio Licenses.

Managed various Global Development programs using a combination of waterfall and agile methodologies. Led programs focused on delivering a large-scale, complex data Extract Transform and Load (ETL) pipeline and multi-tier web enabled Business Intelligence solutions. Oversaw onshore and offshore development/QA teams and successfully balanced communication between clients, executive management, and software engineers.• Visa Token Services (EMV) Program: Directed a multi-year technical program covering multiple regions.• Visa Checkout Program: Managed a multi-year financial services program resulting in a 25% increase in productivity.• Base 1 - Single Message System Alignment Program: Led a multi-year, multi-national Authorization and Financial Services program leading to an annual savings of over $6M.