As a Customer Success Manager on the Public Sector team at Salesforce, I am dedicated to ensuring our MuleSoft customers achieve maximum value from their Salesforce investment. With certifications in Sales Cloud, Service Cloud, Data Cloud, and Agentforce, I bring a comprehensive understanding of our platform to every interaction. My role involves partnering with customers to understand their unique needs, providing tailored solutions, and driving successful outcomes. By leveraging my expertise, I help public sector organizations streamline their operations, enhance their service delivery, and achieve their strategic goals.

At Best Practice Energy, I’m a Technology Team of One. I rarely have two days that are the same. I support typical business technology including laptops, networking, Microsoft 365, and Zoom. My main responsibility is the owner of the Salesforce Platform on which the entire business runs. I am also a key member of the senior management team, helping to formulate the core business strategy and implement tools and technology for the business to realize the strategy.Key Accomplishments:• Streamlined and modernized a 10-year Salesforce org including updating custom code to workwith Lightning• Managed Salesforce Partner for larger projects• Created a POC of Azure AI Form Recognizer for extracting data from customer energy bills• Integrated Glynt (data provider) using Azure Data Factory and NoSQL database and a Salesforce web service• Switched from Adobe eSign to CongaSign• Implemented a Power BI solution to automate monthly commission processing• Switched from Heroku to Azure Cloud platform for custom development• Implemented CI/CD process for Salesforce with Gearset• Implemented and support Pardot for marketing automation

MS3 is a consulting company that provides future-proof solutions with a focus on integration, AWS, IoT, RPA, and DevOps services for clients around the country. In my dual role at MS3, I performed hands-on consulting services and contributed as a member of the senior management team. Key Accomplishments• IoT proof-of-concept for a large builder in NYC using Mulesoft, ClearBlade, and AWS• Created a POC with Red Hat Middleware Suite including cloud emerging technologies including OpenShift Container Platform, 3Scale API Manager, and JBoss Fuse• Managed our Red Hat partnership• Coached junior consultantsClient: Cook Medical (2+ years)• Evaluated options for Salesforce integration, created a custom connector• Developed APIs as part of an API-led approach to modernize the client's international warehouse• Lead developer and architect for PLM orchestration application that processes change ordersand delivers documents to international warehouse locations - this Mule app uses Java Spring,Hibernate• Implemented RabbitMQ to support message-based integration patterns to deliver changesreliably to international locations• Developed an API to extract and store data in ElasticSearch which will form the foundation ofthe Cook Medical data lake• Load-tested APIs with JMeter to identify and fix bottlenecks• Upgraded business service APIs to the latest Mulesoft versionClient: University of Southern Florida (1 year)• Maintained CI/CD process with Jenkins and Ansible vault for secure configuration• Ran performance analysis on the Oracle database connections and switched to a differentdatabase pooling library resulting in 25% performance improvement• Implemented API policies in Mulesoft API Manager• Created V2 of a custom connector for logging errors, written in Java, to help the operations team monitor systemsClient: Harvard University• Designed and configured a DevOps Pipeline for Mulesoft in Jenkins

As manager of the Platform Services Team, I provided web-based solutions to approximately 20,000 students, faculty, and staff across four university campuses. I managed all aspects of technology including hardware, networking, application implementation, and user interaction. I also managed a team that consists of Web Developers, Integration Engineers, and Distributed Systems Administrators. Key Accomplishments:• Deployed Luminis (Liferay) Portal in a hybrid infrastructure (AWS / on-prem)• Implemented the first student mobile app at JWU. App is available for iOS and Android to provide current students the ability to check grades, schedules, and bus routes.• Implemented Mulesoft at JWU for API-led integration (APIs powered the portal and mobile app content)• Worked with the IT Department to create the Digital Services Department working to enhance the "Digital Experience" at JWU. This included websites, student portals, and other various web-based applications.

Position centered on implementing, supporting and maintaining business systems for Product My position centered on implementing, supporting, and maintaining business systems for Product Development, Sales, Marketing, Human Resources, and Finance. I supported 400 employees in 20 different offices worldwide. Key Accomplishments:• Created and implemented Management Information Systems for the entire organization, including financial information, project management, and web-based customer service support systems including RightNow CRM, Changepoint Service Management, Softrax, and HROffice.• Led the organization in developing custom integration applications

Responsible for reviewing project requirements and developing plans to achieve company objectives. Implemented custom API solution using industry standard middleware, CORBA. Maintained and encouraged use of group’s web page to provide mentoring opportunities to new employees.Key Accomplishments:•Volunteered time to teach local high school students to use the company software•Mentored a team in the National Robot Design Challenge

Member of team responsible for the design, assembly, and testing of two experimental growth units flown on the space shuttle in February of 1994 and February of 1995. Assisted with testing and quality assurance of LED subsystem subsystems within the plant growth chambers.