Christopher Posey Email & Phone Number

Chattanooga, Tennessee Area

Chattanooga, Tennessee Area

• Provided Tier 3 Support for daily operations involving complex troubleshooting to resolve cus-tomer experienced issues
• Designed and implemented new services networks for Enterprise Business accounts
• Developed new configuration to terminate existing MPLS network over GPON to CE equipment
• Planned and implemented customer migration to newer equipment network to provide greater service compliance to Colocation customers
• Researched new products to design and implement services to customers
• Assisted customers in complex installs and service migration to complete installation of equip-ment for services ordered

• Managed network and telephone technicians to ensure smooth daily operations of systems and network for customers
• Attended customer meetings as technical advisor
• Maintained network equipment and infrastructure (mostly Cisco)
• Maintained various systems and services (VMWare 4.1, FreeBSD, Redhat Linux, CentOS, Ub-untu, Windows Server) Web Server, DNS, mail, spam filtering, Internal Active Directory and File Server
• Converted physical servers to VMs to shrink hardware footprint to provide redundant server infrastructure with vMotion
• Worked closely with vendors to provide various telecom services to customers in the Chattanooga area

• Provided tier 2/3 network support to a variety of clients
• Supported CenturyTel’s (Now CenturyLink) CLEC data services in 20+ markets
• Managed and configured services on equipment including: Adtran, Cisco, Redback, Foundry, Riverstone, Worldwide Packets and Telco Systems
• Maintained VMware hosts, DNS, Web Servers, and Mail Platforms for customer facing services
• Helped to maintain a high level of service availability as defined by the customer SLA
• Worked as the Team Lead on the Worldwide Packets EVPL product rollout and performed train-ing for CTL organization on Telco Systems and Adtran TDM-over-IP products

• Repaired Clients computers of spyware, malware, and virus’s
• Executed quick on-site Business services to install networking equipment and systems
• Built custom PCs for customers with specific needs for residential and business’s
• Analyzed hardware failures and assessed if customer could benefit from upgrade with newer hardware available in the market
• Configured Cisco Pix firewalls for local business customers

• Novell Networks Administrator
• Managed local food system involving troubleshooting issues to upgrading equipment with new software releases
• PC repair and replacement in all schools in the County
• Created and deployed desktop images using Ghost 3.1 for computer labs
• Maintained Linux mail server for school system and performed system updates

Education record

Computer Information Systems