• Provided Tier 3 Support for daily operations involving complex troubleshooting to resolve cus-tomer experienced issues• Designed and implemented new services networks for Enterprise Business accounts • Developed new configuration to terminate existing MPLS network over GPON to CE equipment• Planned and implemented customer migration to newer equipment network to provide greater service compliance to Colocation customers• Researched new products to design and implement services to customers• Assisted customers in complex installs and service migration to complete installation of equip-ment for services ordered• Served as Team Leader in the Engineering group, working closely with peers to resolve issues and tackle highly complex projects• Represented Network Engineering at sales meetings to provide explanation of features and design of services

• Managed network and telephone technicians to ensure smooth daily operations of systems and network for customers• Attended customer meetings as technical advisor• Maintained network equipment and infrastructure (mostly Cisco)• Maintained various systems and services (VMWare 4.1, FreeBSD, Redhat Linux, CentOS, Ub-untu, Windows Server) Web Server, DNS, mail, spam filtering, Internal Active Directory and File Server• Converted physical servers to VMs to shrink hardware footprint to provide redundant server infrastructure with vMotion• Worked closely with vendors to provide various telecom services to customers in the Chattanooga area• Implemented high speed WISP (Wireless ISP) providing up to 100M PTMP wireless connections to the Chattanooga area

• Provided tier 2/3 network support to a variety of clients• Supported CenturyTel’s (Now CenturyLink) CLEC data services in 20+ markets• Managed and configured services on equipment including: Adtran, Cisco, Redback, Foundry, Riverstone, Worldwide Packets and Telco Systems• Maintained VMware hosts, DNS, Web Servers, and Mail Platforms for customer facing services• Helped to maintain a high level of service availability as defined by the customer SLA• Worked as the Team Lead on the Worldwide Packets EVPL product rollout and performed train-ing for CTL organization on Telco Systems and Adtran TDM-over-IP products

• Repaired Clients computers of spyware, malware, and virus’s• Executed quick on-site Business services to install networking equipment and systems• Built custom PCs for customers with specific needs for residential and business’s• Analyzed hardware failures and assessed if customer could benefit from upgrade with newer hardware available in the market• Configured Cisco Pix firewalls for local business customers

• Novell Networks Administrator• Managed local food system involving troubleshooting issues to upgrading equipment with new software releases• PC repair and replacement in all schools in the County• Created and deployed desktop images using Ghost 3.1 for computer labs• Maintained Linux mail server for school system and performed system updates