Salesforce & Deloitte Pathfinder Program (Remote) Jun 2021 - Nov 2021Developer TrackSalesforce and Deloitte joint program to build Salesforce Administrator and business soft skillsCompleted 200+ hours of in-depth technical training and business enablement, now fully Admin CertifiedDeveloped and customized Salesforce orgs for multiple case study simulationsAdvanced technical skills include: Salesforce security, org setup, data management and analytics, declarative automation tools and more.

-Operationalized company sales strategies for team of 30+ sales associates to optimize profitability-Lead organization and safety efforts in compliance COVID-19 standards and other protocols-Synthesized reporting and analytics across 10+ key metrics for executive consumption-Assumed stretch leadership position for Store Manager dynamically as needed

-Lead team of 20 front-end associates, championing a focus on exceptional customer service-Assisted all other managers in daily tasks including store operations, freight and store management-Optimized intake and operations processes for 90+ store vendors per month-Handled customer needs and complaints by providing satisfactory solutions in ambiguous situations

-Provided welcoming customer service to all guests-Expressed basic technological proficiency with store equipment including registers, SKU/PDT devices-Ensured front end presentation is neat and stocked