Patrick Torres Email & Phone Number

Austin, Texas, United States

Utilize a variety of fraud management tools, systems and reports to analyze and investigate suspicious activity to asses and identify the validity and take appropriate actions to mitigate the risk to protect the member and cooperative.Perform detailed research and analysis on high risk transactions such as deposits, transfers (A2A,P2P, M2M), wires, ACH for accuracy and risk. Ensure risks associated with suspicious activities are effectively discovered, measured, monitored, and controlled in accordance with compliance policies and regulations.Use appropriate tools and procedures to report confirmed fraud and associated trends to effectively prevent, detect and mitigate fraudulent activity.

Austin, Texas, United States

Demonstrate leadership skills by consistently building an extensive pipeline of enduring member relationships and strongly support a financially healthy community. Maintain strict adherence and compliance to UFCU’s policies, procedures, business code ethics and government regulations.Perform analysis on member financial affairs to build a logical approach to address and match with UFCU financial products and services that best meet their unique financial circumstance.Ability to successfully manage multiple competing priorities in a fast- paced environment while utilizing UFCU systems/tools to communicate account inquiries, interest rates including risk-based lending, lending related questions and consumer loan origination. Ability to use advanced judgement, critical thinking, problem solving & decision- making skills with complex situations.

Austin, Texas, United States

Oversaw and ensured operations and sales of a retail store from inventory and cash management to developing and managing Retail Sales Associates.

Austin, Texas, United States

Used full account management authority to handle and resolve customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism with one call resolution.Made recommendations according to customer's needs on features, accessories, upgrades, and rateplans using multiple web-based programs.Ensured customer satisfaction in a respectful manner using a reasonable financial decision-makingprocess to protect/collect revenues and adjust customer accounts.