Customer Experience & Success (CXS) Strategic Customer Program (SCP) is responsible for driving consumption & adoption motion for VMware customers, including orchestrating the following: • Be across all CXS teams deployed in account • Serve as first point of contact for Sales Team regarding CXS delivery • Serve as customer contact for CXS delivery • Coordinate & be accountable for CXS delivery, e.g., alignment, consumption and adoption • Escalate CXS issues internally /… Show more Customer Experience & Success (CXS) Strategic Customer Program (SCP) is responsible for driving consumption & adoption motion for VMware customers, including orchestrating the following: • Be across all CXS teams deployed in account • Serve as first point of contact for Sales Team regarding CXS delivery • Serve as customer contact for CXS delivery • Coordinate & be accountable for CXS delivery, e.g., alignment, consumption and adoption • Escalate CXS issues internally / communicate feedback to CXS Leadership • Coordinate internal Success Plan Reviews (QSRs) • Represent CXS at customer-facing events Show less

Leading the Asia/Pacific/Japan (APJ) Program Transformation Practice (PTP). The APJ PTP has been established to manage collaboration and drive benefits realisation across critical high value opportunities/engagements.

Responsible for all aspects of both Delivery and sales support for Professional Services in Australia and New Zealand (Primarily sales support, revenue achievement, resource utilisation and profitability margin).

As Senior Manager, Delivery, Craig was responsible for managing VMware’s Professional Services consulting business in Australia and New Zealand (ANZ). Through this role Craig was ultimately responsible for the management, delivery, strategy, budget and operations of the ANZ professional services consulting business.As a pivotal part to achieving VMware profit margins and sales volumes, Craig was actively involved in all aspects of the ongoing sales cycle management and improvement… Show more As Senior Manager, Delivery, Craig was responsible for managing VMware’s Professional Services consulting business in Australia and New Zealand (ANZ). Through this role Craig was ultimately responsible for the management, delivery, strategy, budget and operations of the ANZ professional services consulting business.As a pivotal part to achieving VMware profit margins and sales volumes, Craig was actively involved in all aspects of the ongoing sales cycle management and improvement. Expectation on him was to not only manage the ongoing Professional Service Delivery aspect of the business unit, but also optimize the internal cost structures, margin management and cost reduction expected from Sales Directors and General Managers.Craig had ultimate responsibility for all client projects and staff engaged within the professional services business – including responsibility for all operational outcomes and profit and loss responsibility for all aspects of VMware’s professional services business. Key duties that Craig undertook on an ongoing basis were:- Practice Reporting- Revenue Responsibility- HR Responsibility (75 Staff)- Financial Reporting- Team Enablement- Resource Assignment Oversight- Recruitment (staff and contractor) - Sales Liaison- Project Issue Escalation- Accruals & COGS- SOW & Pricing Review- Partner Management- Subcontracting WO/PO Management- Client Satisfaction Survey Review/Action Show less

Responsible for the management of all VMware Professional Services led projects within NSW, ACT & QLD.Responsibilities included:- Project Delivery- Resources assignments- Revenue recognition & billing- Customer satisfaction- Sub-contractor management

Management of complex IT Infrastructure projects, the primary being:- Disaster Recovery (DR) Test Projects for Medicare and the Department of Health and Ageing (DoHA) - Mainframe DR Test for Medicare Australia

Primarily responsible for:- ACT Sales- Coordination with Microsoft Sales and Technical stakeholders - Branch HR- Recruitment- Project Management of various Microsoft SharePoint Collaboration, Intranet Portals and Application Design Projects

The Department at the time was InTACT (Shared Services)Various roles including Program Manager and Senior Project ManagerPrimary Projects:- Microsoft Windows SOE XP Design & Upgrade Project (26,000 users)- Microsoft SharePoint Portal Design & Implementation Project- Microsoft Exchange 2003 Design & Upgrade Project- Hundreds of small to mid-size IT Infrastructure Projects and Tasks

Projects assigned:- Australian Customs Service - Cargo Management Re-engineering (CMR) Project Manager- Australian Customs Service - Location fit-outs Project Manager

Various roles including Project Manager, Project Coordinator & On-site Desktop Team LeaderPrimary projects/responsibilities:- NSW & WA State Headquarters Relocation Projects for Department of Immigration and Citizenship (DIAC)- Northern Territory State Headquarters Refurbishment Project for DIAC- Establishment of the Nauru Processing Centre for DIAC