Craig Dobson Email & Phone Number

Brisbane City, Qld, Au

Manila

Chairman, Managing Director and Founder - Jointly International IncManila Based Business Process Outsourcing Company (BPO) specialising in:- Contact Centre - Customer Service, Tech Support/Help Desk, Chat/Email Support, Sales/Lead Generation, Virtual Assistant- Back Office -Data Entry, Proofreading, Research, Data Analysis, Document Processing/OCR, Annotation- Creative - Graphic Design, Web Design, Copy Writing/Article Writing, Logo Design, Illustration- IT and Software - Website Development, Custom Application Development, Network Administration/Ops, Project Management, Business Analysis- Other - Answering Service, IVR, Schedule & Calendar Management, Collections

Manila, Philippines

Software Development and Software Product Services provider. We design and develop quality customer software for small, medium or large enterprise. We specialise in providing dedicated development teams for your software projects.Capabilities:- Interface Design- Wireframing- Prototyping- Angular Development- Angular JS Development- E-Commerce Development- Laravel Development- Ionic Development- Mobile Application Development- Android/iOS Development- PHP Development- Custom Web Development- Billing and Subscriber Management Systems

Gold Coast, Australia

Senior IT consultant providing consultancy and operational expertise in the areas of technology strategy, billing production management and quality assurance, business intelligence, data systems engineering, software development , project management, business analysis, change control, network engineering, software support, IT operations and vendor/supplier management.

Brisbane, Australia

Senior executive whose responsibilities encompass technology strategy, billing production management and quality assurance, business intelligence, data systems engineering, software development, project management, business analysis, credit management, change control, network engineering, software support, operations, vendor/supplier management, and the development and deployment of technology and billing services across the company.

Melbourne, Australia

• Manage all business analysis activities for Billing Stream on Telstra’s IT Transformation project.• Project planning and project scoping.• Act as liaison and representative of IT as Domain Specialist and liaise with business community for the Design and Build phases, to ensure that solutions meet the defined needs of the business and IT objectives. • Provide key IT direction for Business capabilities and processes. • Provide liaison and act as a co-ordination point for Business, IT Subject Matter Experts and IT Architecture groups.• Validate initial solution design and assist with business understanding of capabilities. • Design Analysis. • Document and provide feedback on design deliverable review. • Drive discussions with the business to resolve outstanding issues. • Facilitate project team design reviews driving for IT solution integrity.• Manage vendor liaison and issues management.

Sydney, Australia

• Liaise with Product and Marketing teams to capture requirements for new products and services across mobile telephony, wire-line telephony and broadband product lines.• Prepare detailed configuration design documents.• Model and configure products, contracts, discounts, one-time charges, adjustments, usage charges and journals in Kenan/BP billing system.• Undertake development testing of configuration and document testing results.• Provide development support to user acceptance and system integration testing teams.• Develop PL/SQL scripts to manage bulk insert of configuration data into Kenan/BP.• Create scripts to manage the archiving of redundant configuration data from Kenan/BP.

Gold Coast

• Technical lead on a project to upgrade AUSTAR’s billing system to version 12.0 of Kenan/BP and an upgrade of CRM tool to version 6.0 of ICSS.• Configure/re-configure Kenan/BP.• Develop business process diagrams using Business Process Modelling Notation (BPMN).• Resolve data quality issues detected as part of the data migration process including development, testing and implementation of data cleanse scripts.• Manage issues.• Manage vendor liaison throughout the scoping, planning, development, testing, implementation and post implementation phases of project delivery.• Project scoping and project planning.• Develop business requirements specifications, functional specifications and technical specifications for required software and configuration changes.• Data mapping and develop data models.• Perform development and user acceptance testing of new billing software across billing, payment processing, usage processing, collections processing and financials processing modules of new billing system and all AUSTAR developed applications.• Develop/re-develop applications required to support Austar’s billing operations and development of data migration verification scripts.• Post implementation software support.

Gold Coast, Australia

• Ensure the timely and accurate generation of 7.4 million customer statements per annum including new charges exceeding $550 million.• Provide level 3 software support for Kenan/BP billing system including billing, payments, usage, collections and financials modules.• Billing quality assurance including development and implementation of automated tools used to verify and monitor billing accuracy.• Development and implementation of month-end financial reports for billing and payment processing activities.• Design and develop custom billing applications to address billing functionality gaps and to support automated bill processing, payments processing and letters generation.• Process direct debit payments totalling $240 million per annum.• Perform business analysis and project management for major billing, product and pricing initiatives, software development and process improvement projects.• Conduct Staff development and training.• Manage vendor liaison and issues management.• Design and ongoing development of single bill for Pay Television, Internet and Mobile telephony product lines. • Document and design external interfaces, including bank interfaces, service provider interfaces, Australia Post interfaces and mail house interfaces.• Configure Kenan/BP billing system.• Review and approve Kenan/BP configuration.