Craig Mitchell Email & Phone Number

Perth, Australia

Responsible for the delivery of organisational change initiatives across several Western Australian Government Agencies and within the resourcing sector.Key tasks have included:People Leadership – supporting and developing a team of Project professionals and Technical Architects, always ensuring safety.Financial forecasting – providing financial metrics from which decisions can be made on staffing levels and future investment.Stakeholder management – build and maintain strong relationships with the customer, the company, and its staff.

Perth, Western Australia

Kinetic IT provide IT managed services to clients across Australia.In this role, I have managed a large number of projects within the Government sector which have:- adhered to PRINCE2 governance and ITIL methodology- met strategic goals to drive change within the organisation to benefit staff- built key relationships with numerous stakeholders- managed effective communication at all levels to ensure timely delivery of business change- perform financial management, forecasting capital expenditure and operational costsThese projects have included :- Virtualisation technology - Wintel and UNIX- Printer management solution- Remote Application Delivery- Archiving solution- Application installation and upgrades- Microsoft Exchange and SQL Server upgrades- Storage solutions and migrations

After moving from Scotland to Western Australia I commenced work with CCI WA within the IT department progressing through to manage a high performing team. The managerial duties I performed included the leading and supervising of a team of IT professionals, preparing and forecasting million-dollar budgets and responsible for implementing strategies that provide benefit to the organisation. This resulted in minimising downtime of ICT infrastructure while maximising external access (Mobility), securing the ICT environment and improving the teams capability.Achievements have included :Project managed the creation of a Disaster Recovery site, including the DR plan and successful testing.Proposed and implemented an automated network failover.Successfully ran a project to expand and improve ICT Server Room to meet Audit requirements.Implemented initiatives to improve the ICT environment which included the introduction of Microsoft, Citrix, Blackberry, Virtualisation on stable Tier 1 technology.

I commenced work within the IT department as a Helpdesk operator and after a year progressed to second level support. After only one year in this position, I was then promoted to Email Administrator. Duties during this time included:Answering the telephone and logging, prioritising and closing Helpdesk calls.All aspects of PC Support such as rolling out new software (e.g. Microsoft Office 4.2 to '97), troubleshooting all hardware (e.g. printers, scanners) and software requests.Trained people on new packages that the company introduced which included Lotus Notes 4, Microsoft Office '97 and Windows NT.Ensuring the virus checker was up to date, Maintenance/rollout of all Lotus Notes databases for over 500 users and interfacing with the ABB corporate server in London, Maintaining new databases and replicating from other world-wide sources. I was the primary contact with our remote users in other countries (e.g. Nigeria, France, Denmark) when problems arose with their email and general PC well-being, as well as backup / restore of their data.The strengths I brought to the department and ultimately, the Company, were a committed, very professional and customer focused approach ( I knew almost all of the 500 users and was able to communicate in layman's terms) with sound organisational abilities to ensure the service we provided meant our systems were continually available 365 days a year.

I was responsible for the administration of Amerada Hess projects (£40 million value). Duties included:Monitoring timely delivery of subsea and surface oilfield equipmentParticipating in monthly meetings with the customer and preparation of monthly reports,Expediting equipment and actions from project conception to final delivery and co-ordinating all administration tasks. Also visited sub-contractors to monitor progress of key equipment to ensure on-time delivery. This was only possible as all departments from the bid stage to shipping worked as a team and I was the catalyst between the departments, customer and sub-contractors. With an organised, professional and friendly approach we secured a five-year agreement with the customer.It was in this role that other people asked for my advice on computing problems that I realised my desire to return to a computing-based role. It was in this role that I wrote an Excel macro to format a spreadsheet from a text file that was still being used years later. I was given an opportunity to move to our IT department, which proved to be the correct choice.

Primary duties included accurate mail distribution, providing software support and general administration duties. This was my first job since leaving college and introduced me to an office environment.