An IT Transformation and Service Management specialist with experience across the project and service life cycles. Always keen to engage with customer, supplier and peer alike to apply influence and co-create value. Robust relationships and lean processes are as much critical parts of the overall solution as quality personnel and the right applications/tooling. I have delivered IT transformation, application management, training, process definition or reform, service management and client/supplier relationship management as required to improve the offering and preserve day-to-day operations accordingly.Areas of specialisation:Demand and change managementRequirements gathering & analysisStakeholder managementService delivery and service operationsRetail, eCommerce and LogisticsIT infrastructure